Operations Executive (Housekeeping)

PRIME HOSPITALITY SERVICES PTE. LTD.; Singapore; On-site; SGD 47,000 - 71,000; Full time

Job summary

PRIME HOSPITALITY SERVICES PTE. LTD. is seeking an Operations Executive for Cleaning Services in Commercial properties in Singapore.

You will oversee service delivery, safety compliance, and QA to ensure high-quality cleaning outcomes. The role includes budgeting, inventory management, workforce deployment, recruitment, and incident response, requiring strong organizational, analytical, and leadership skills to coordinate with clients and teams.

Qualifications

• Experience in operations management within commercial cleaning or facility services.
• Strong organizational and analytical skills to drive improvements.
• Knowledge of safety regulations and environmental compliance (ISO 14001, NEA Clean Mark).
• Ability to manage budgets and optimize resources efficiently.
• Effective communication and leadership to coordinate with clients and teams.
• Adaptability to handle dynamic work environments and challenges.

Responsibilities

• Service Delivery & Quality Assurance: Coordinate with supervisors and clients to ensure cleaning service delivery standards.
• Service Delivery & Quality Assurance: Compile, analyze, and review operational plans to enhance procedures and quality.
• Service Delivery & Quality Assurance: Implement and monitor safety measures for on-site compliance.
• Service Delivery & Quality Assurance: Conduct audits and review cleaning reports for management.
• Financial & Resource Management: Assist in budget planning for cleaning operations to improve cost efficiency.
• Financial & Resource Management: Manage inventory through stocktakes and allocation of equipment and supplies.
• Financial & Resource Management: Identify tools and technologies to enhance cleaning processes.
• Financial & Resource Management: Develop and enforce maintenance schedules for tools and assets.
• Workforce Management: Plan and facilitate work schedules, deployment, and staff development.
• Workforce Management: Oversee recruitment, onboarding, and training for new projects.
• Workforce Management: Provide operational coverage including hands-on cleaning tasks when needed.
• Workforce Management: Ensure adherence to workplace safety and compliance standards.
• Incident & Crisis Management: Lead teams in responding to major incidents on-site.
• Incident & Crisis Management: Investigate operational issues and escalate to management as needed.
• Incident & Crisis Management: Maintain incident reporting protocols and timely documentation.

Skills

Operations management

Budgeting

Team leadership

Safety compliance

Analytical skills

Communication

Adaptability

Job description

Job Title: Operations Executive (Cleaning Services - Commercial)

Key Responsibilities

1. Service Delivery & Quality Assurance

• Coordinate with supervisors and clients to ensure high standards of cleaning service delivery.
• Compile, analyze, develop, and review operational plans to enhance work procedures and service quality.
• Implement and monitor safety measures to ensure compliance during cleaning operations.
• Conduct regular audits and reviews of cleaning job reports for submission to management.

2. Financial & Resource Management

• Assist in budget planning for cleaning operations, optimizing cost efficiency.
• Manage inventory by conducting stocktakes and allocating cleaning equipment, technologies, and supplies to project sites.
• Identify and recommend suitable tools and technologies to improve cleaning processes.
• Develop and enforce maintenance schedules for tools, equipment, and assets.

3. Workforce Management

• Plan and facilitate work schedules, manpower deployment, and staff capability development.
• Oversee recruitment, onboarding, and training of cleaning personnel for new projects.
• Provide operational coverage when required, including hands-on cleaning tasks.
• Ensure adherence to workplace safety and compliance standards.

4. Incident & Crisis Management

• Lead and guide teams in responding to major incidents/emergencies on-site.
• Investigate and resolve operational issues, escalating concerns to management when necessary.
• Maintain incident reporting protocols and ensure timely documentation of events.

Requirements

• Prior experience in operations management within commercial cleaning or facility services.
• Strong organizational and analytical skills to drive service improvements.
• Knowledge of safety regulations, including workplace health & environmental compliance (ISO 14001, NEA Clean Mark, etc.).
• Ability to manage budgets and optimize resources efficiently.
• Effective communication and leadership skills to coordinate with clients and teams.
• Adaptability to handle dynamic work environments and operational challenges.