Assistant Manager, West (Matriculation)

business edge personnel services pte ltd; Singapore; On-site; SGD 54,000 - 63,000; Full time

Job summary

business edge personnel services pte ltd is seeking an experienced administrator to manage end-to-end matriculation processes for graduate programmes and oversee undergraduate records. The role involves coordinating with Admissions, Schools and staff to ensure accurate enrolment and timely updates.

The ideal candidate holds a Bachelor’s degree, has 3–5 years in academic or student services, and demonstrates strong organisational and communication skills.

Qualifications

• Bachelor’s degree in any discipline.
• 3–5 years’ experience in academic services, student services or related administrative functions in tertiary education preferred.
• Strong organisational and record-keeping abilities.
• Excellent stakeholder engagement and communication skills.
• Proficient with Microsoft Office; exposure to academic systems or data tools is a plus.

Responsibilities

• Manage end-to-end matriculation processes for graduate programmes, including scheduling, deferred admission, communications, system setup, student records transfer and digital ID provisioning.
• Review and resolve discrepancies in graduate student records or matriculation status with Admissions Office and Schools.
• Oversee undergraduate credit transfer, course exemptions, and related policy guidance and record updates.
• Coordinate undergraduate change of programme processes, timelines and system parameters.
• Review appeal cases, prepare write-ups and assist with reporting and approvals.
• Support SSM development and enhancement work, testing scenarios and stakeholder coordination.

Skills

Organisational skills

Stakeholder management

Verbal and written communication

Microsoft Office

Denodo (advantage)

Education

Bachelor’s degree

Tools

Denodo

Job description

Job Description

• Manage end-to-end matriculation processes for graduate programmes, including scheduling, deferred admission, communication materials, system set-up, student record transfer and coordination of student digital ID provisioning.
• Review and resolve discrepancies in graduate student records or matriculation status, working closely with the Admissions Office, Schools and relevant stakeholders to support timely registration and accurate enrolment confirmation.
• Oversee undergraduate credit transfer and course exemption processes, including application systems and windows, policy guidance to Schools, case review, and coordination with support staff on approved record updates.
• Manage the undergraduate change of programme exercise, including timelines, application processes, communications, system parameters, case follow-up and coordination of updates to programme and candidature records.
• Review appeal and exception cases, prepare case write-ups, coordinate the necessary approvals, and prepare statistics or information required for reporting and decision-making.
• Support Student Management System development and enhancement work, process improvements and OAS/University-level projects as assigned, including reviewing business specifications, preparing test scenarios, assisting with system testing and coordinating with stakeholders where required.

Requirements

• Bachelor’s degree in any discipline.
• At least 3 to 5 years’ experience in academic services, student services or related administrative functions, preferably in tertiary education.
• Good organisational skills and attention to detail in maintaining accurate records and information.
• Good stakeholder management and interpersonal skills to engage Schools, internal teams and relevant stakeholders.
• Good written and verbal communication skills, with the ability to explain operational or policy requirements clearly.
• Customer-oriented mindset, with a commitment to responsive and high-quality service.
• Proficient in Microsoft Office applications; exposure to academic systems, student management systems, curriculum administration or data/reporting tools such as Denodo is an advantage.

Location: West
Duration: 1.5 Years
Salary: $4800 - $5650/Month

EA License No.: 96C4864

Reg. No.: R22110485 (Shanice Lim Xin Ni)