SENIOR ASSISTANT MANAGER

Service Connections HR Consultancy Pte Ltd; Singapore; On-site; SGD 54,000 - 65,000; Full time

Job summary

Service Connections HR Consultancy Pte Ltd in Jurong seeks a Senior Assistant Manager to oversee key administrative processes in the Office of Academic Services, including onboarding, transfers, exemptions, and program changes while ensuring accurate records and efficient operations.

You will plan course enrollment, manage freshmen allocations, and supervise course registration with a focus on data accuracy, stakeholder coordination, and system improvements to support students and schools.

Qualifications

• Bachelor's degree from a recognised university.
• At least 5 years of relevant experience in academic administration or student services.
• Experience coordinating complex operational processes with multiple stakeholders.
• Strong analytical, organisational, and problem-solving skills.
• Familiarity with student information systems or course registration platforms.
• Knowledge of data querying, data visualisation, and automation tools would be advantageous.
• Strong interpersonal and communication skills with stakeholders.
• Ability to work collaboratively across departments and schools.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Plan the enrollment schedule for each term, including special terms.
• Set registration dates balancing schools, student year and status.
• Prepare action plans for deviations or exceptions.
• Ensure system readiness; preempt and resolve issues promptly.
• Oversee course capacity planning and advise schools.
• Execute course capacity planning and recommendations.
• Create registration accounts for new students with projected intake.
• Assign courses to new students per school requirements.
• Test and verify matriculation to ensure timetable allocation online.
• Coordinate pre-registration activities with Schools and team.
• Provide guidance and advice to Schools.
• Manage course registration, appeals, and inquiries.
• Oversee elective allocation and add/drop window for fairness.
• Allocate courses for exchange students.
• Ensure records align with curriculum post-registration.
• Draft appeals for policy exceptions for approval.
• Review processes for simplification and enhancement.
• Resolve system issues and change requests.
• Coordinate with Teams, School, CITS for implementation and monitor progress.
• Maintain documentation of the enrollment process.
• Update website content with Team Leads.
• Identify operational improvements and system enhancements.
• Support development of the new Student Management System.
• Explore automation technologies for efficiency.
• Coordinate with colleges/schools/offices to implement improvements.
• Take on duties to support the team lead in OAS.

Education

Bachelor's degree

Job description

Jurong

This role manages key administrative processes, including onboarding, transfers, exemptions, and program changes, while ensuring accurate records and efficient operations.

THE OFFICE OF ACADEMIC SERVICES (OAS)

UG COURSE REGISTRATION

SENIOR ASSISTANT MANAGER

Eligibility: SINGAPOREANS/PRs ONLY

Remuneration Package: SGD$4800.00–SGD$5800.00 per month

Contractual Period: 1.5 Year Subject to Extension

Location: Jurong

Job Responsibilities

Planning of Course Enrollment

• Planned course enrollment schedule of activities for each academic term (including special terms).
• Plan students’ course registration dates, balancing requirements by the differentSchools, students’ study year and academic status, and system performance.
• Ensure timely execution of the plan and prepare an action plan for any deviations or exceptions.
• Ensures system readiness, anticipates and prevents potential hurdles, and resolves them in a timely manner.
• Oversee schools' course capacity planning, analyze the submissions, flag any potential issue, and make necessary recommendations to Schools.
• Carry out course capacity planning and make necessary recommendations.

Freshmen Courses Allocation

• Work with schools to plan registration accounts for new students, based on projected intake figures.
• Allocate courses to new students, taking into consideration requirements by different schools.
• Manage and supervise system tests and checks prior to new students’ matriculation to ensure that all new students will be able to be allocated a class timetable upon online matriculation.

Course Enrollment Management

• Coordinate with Schools and team in pre-registration activities for smooth conduct of course registration.
• Provide guidance and advice to Schools.
• Manage the overall course registration conduct, including handling appeals and staff and students’ inquiries.
• Manage students' elective allocation and add/drop the period allocation process to ensure the integrity of the process and fairness among students.
• Manage course allocation for exchange students to ensure fairness and equity, particularly in comparison to students.
• Coordinate and manage with the team to ensure registration records are correct and in line with students’ curriculum requirements post-registration.
• Draft appeals for any exceptions to the course enrollment policy or procedure for approval by the Vice Provost (Undergraduate Education) or Registrar.

Review of Course Enrollment Processes and Maintain Documentation of Processes

• Review of course registration processes and systems for areas for simplification and enhancement.
• Resolves system issues and manages the change requests to existing systems.
• Coordinate and manage with respective parties (Teams, School, CITS, etc.) for target implementation and monitor implementation progress and timeline.
• Maintain the documentation of the course enrollment process.
• Work with the Team Leads or web content owners to update the website content
• Operational Improvement & System Enhancement
• Support the system development of the new Student Management System as assigned by the reporting officer, such as review of business specifications, preparation of user stories and test case scenarios, system testing, coordination of cross-team/department requirements and testing, and stakeholder consultation/validation.
• Explore and implement new technologies for automation, e.g. RPA, AI, and data visualization, for operational efficiency and a better student experience.
• Coordinate with colleges/schools/offices and internal teams to implement process enhancements and system improvements.
• Any assigned duties to support the team lead in OAS and/or university-level projects

Job Requirements

• Bachelor's degree from a recognised university.
• At least 5 years of relevant experience, preferably in academic administration or student services within the tertiary education sector.
• Experience coordinating complex operational processes involving multiple stakeholders.
• Strong analytical, organisational, and problem-solving skills.
• Familiarity with student information systems or course registration platforms.
• Knowledge of data querying, data visualisation, and automation tools would be advantageous.
• Strong interpersonal and communication skills with the ability to engage stakeholders professionally.
• Ability to work collaboratively across departments and schools.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.