SENIOR ASSISTANT MANAGER

SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 54,000 - 65,000; Full time

Job summary

The Office of Academic Services (OAS) in Singapore is seeking a Senior Assistant Manager for the UG Course Registration unit on a 1.5-year contract. The role oversees onboarding, transfers, exemptions, and program changes, ensuring accurate records and smooth operations.

You will manage course enrollment planning, allocate courses for freshmen, coordinate pre-registration activities, and supervise system tests to ensure timely matriculation and fair allocation for all students.

Qualifications

• Bachelor's degree from a recognised university.
• At least 5 years of relevant experience in academic administration or student services.
• Experience coordinating complex operational processes involving multiple stakeholders.
• Strong analytical, organisational, and problem-solving skills.
• Familiarity with student information systems or course registration platforms.
• Knowledge of data querying, data visualization, and automation tools is advantageous.
• Strong interpersonal and communication skills with the ability to engage stakeholders professionally.

Responsibilities

• Planning of Course Enrollment: schedule activities for each term and balance requirements across Schools and students.
• Freshmen Courses Allocation: plan registration accounts and allocate courses for new students.
• Course Enrollment Management: manage pre-registration, inquiries, appeals, and add/drop processes.
• Review of Course Enrollment Processes and Maintain Documentation: streamline processes and update documentation.
• Operational Improvement & System Enhancement: drive system enhancements and automation initiatives.
• Coordinate with colleges/schools/offices and internal teams on process improvements.

Skills

Analytical skills

Organisational skills

Problem-solving

Interpersonal & communication

Education

Bachelor's degree

Tools

Student information systems

Course registration platforms

Data querying & visualization

Job description

THE OFFICE OF ACADEMIC SERVICES (OAS)

UG COURSE REGISTRATION

SENIOR ASSISTANT MANAGER

CONTRACT JOBS!

- SENIOR ASSISTANT MANAGER

SINGAPOREANS/PRs ONLY

Remuneration Package

SGD$4800.00–SGD$5800.00 per month

Contractual Period

1.5 Year Subject to Extension

LOCATION

Jurong

This role manages key administrative processes, including onboarding, transfers, exemptions, and program changes, while ensuring accurate records and efficient operations.

The department plays a key role in supporting the institution’s educational objectives through the implementation and administration of academic policies. It provides academic services to students throughout their academic journey, from matriculation to graduation, with a strong commitment to integrity, effective governance, and high standards of professionalism.

As part of the team responsible for managing course registration, the key responsibilities of the role are as follows:

Job Responsibilities

Planning of Course Enrollment

• Planned course enrollment schedule of activities for each academic term (including special terms).
• Plan students’ course registration dates, balancing requirements by the differentSchools, students’ study year and academic status, and system performance.
• Ensure timely execution of the plan and prepare an action plan for any deviations or exceptions.
• Ensures system readiness, anticipates and prevents potential hurdles, and resolves them in a timely manner.
• Oversee schools' course capacity planning, analyze the submissions, flag any potential issue, and make necessary recommendations to Schools.
• Carry out course capacity planning and make necessary recommendations.

Freshmen Courses Allocation

• Work with schools to plan registration accounts for new students, based on projected intake figures.
• Allocate courses to new students, taking into consideration requirements by different schools.
• Manage and supervise system tests and checks prior to new students’ matriculation to ensure that all new students will be able to be allocated a class timetable upon online matriculation.

Course Enrollment Management

• Coordinate with Schools and team in pre-registration activities for smooth conduct of course registration.
• Provide guidance and advice to Schools.
• Manage the overall course registration conduct, including handling appeals and staff and students’ inquiries.
• Manage students' elective allocation and add/drop the period allocation process to ensure the integrity of the process and fairness among students.
• Manage course allocation for exchange students to ensure fairness and equity, particularly in comparison to students.
• Coordinate and manage with the team to ensure registration records are correct and in line with students’ curriculum requirements post-registration.
• Draft appeals for any exceptions to the course enrollment policy or procedure for approval by the Vice Provost (Undergraduate Education) or Registrar.

Review of Course Enrollment Processes and Maintain Documentation of Processes

• Review of course registration processes and systems for areas for simplification and enhancement.
• Resolves system issues and manages the change requests to existing systems.
• Coordinate and manage with respective parties (Teams, School, CITS, etc.) for target implementation and monitor implementation progress and timeline.
• Maintain the documentation of the course enrollment process.
• Work with the Team Leads or web content owners to update the website content
• Operational Improvement & System Enhancement
• Support the system development of the new Student Management System as assigned by the reporting officer, such as review of business specifications, preparation of user stories and test case scenarios, system testing, coordination of cross-team/department requirements and testing, and stakeholder consultation/validation.
• Explore and implement new technologies for automation, e.g. RPA, AI, and data visualization, for operational efficiency and a better student experience.
• Coordinate with colleges/schools/offices and internal teams to implement process enhancements and system improvements.
• Any assigned duties to support the team lead in OAS and/or university-level projects

Job Requirements

• Bachelor's degree from a recognised university.
• At least 5 years of relevant experience, preferably in academic administration or student services within the tertiary education sector.
• Experience coordinating complex operational processes involving multiple stakeholders.
• Strong analytical, organisational, and problem-solving skills.
• Familiarity with student information systems or course registration platforms.
• Knowledge of data querying, data visualisation, and automation tools would be advantageous.
• Strong interpersonal and communication skills with the ability to engage stakeholders professionally.
• Ability to work collaboratively across departments and schools.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.