Assistant Manager, Training & Competency

Income Insurance Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading insurance company in Singapore is seeking a qualified individual to support their Training & Competency Team. The role focuses on maintaining high standards of the sales advisory process, conducting compliance audits, and providing necessary training to the sales force. Ideal candidates will have at least 5 years of experience in the Financial Services industry, possess relevant licensing certifications, and have strong communication skills.

Qualifications

• At least 5 years of experience in training and competence or compliance audit within the Financial Services industry.
• Preferably experience in a licensed financial adviser setup.
• Familiarity with sales processes related to life and health insurance.

Responsibilities

• Ensure sales advisory process aligns with standards.
• Update sales process documentation and training materials.
• Conduct field‑based inspections and monitor compliance.

Skills

Training and competency experience

Compliance audit knowledge

Verbal and written communication

Interpersonal skills

Proficiency in Microsoft Office

Education

Relevant licensing examinations: CMFAS Module 5, 8, 8A, 9, 9A

Certificate in Health Insurance or equivalent

Professional qualifications such as AFC, AFP, ChFC

Job description

Overview

The Training & Competency Team's mission is to drive best practices and uphold high standards in the sales process, ensuring that the sales force meets all regulatory and company requirements through proactive monitoring, training, and continuous improvement initiatives.

This role plays a crucial role in maintaining and enhancing the standards of the sales advisory process, supervisory duties, and competency requirements within the sales force.

Responsibilities

• Ensure the sales advisory process aligns with regulatory and company standards.
• Keep sales process documentation, guides, and training materials up to date.
• Develop and maintain relevant system applications, including preparing requirements and conducting UAT.
• Provide necessary briefings and training to the sales force.
• Perform field‑based inspections, enforce policies, and monitor compliance with training and competency requirements.
• Conduct checks of sales documentation and perform supervisory duties, with reporting and updates to management.
• Monitor CPD hours, mandatory training, and the performance of supervisory duties.
• Implement initiatives and review processes to enhance competency standards.
• Conduct reviews on sales documentation and supervisory duties, focusing on proper sales advisory and policy replacements.
• Regularly replace policies and apply corrective measures to maintain expected conduct.
• Prepare audit reports, management updates, and analyse data and trends.
• Undertake assigned projects and activities, contributing to the team's and organisation's overall goals.

Requirements

• At least 5 years of experience in training and competence or compliance audit within the Financial Services industry.
• Preferably, experience working within a licensed financial adviser setup.
• Familiarity with sales processes related to life and health insurance, unit trusts, and securities.
• Good understanding of industry regulations and guidelines, such as FAA, SFA, LIA MUs & MCs, and GI.
• Must hold relevant licensing examinations: CMFAS Module 5, 8, 8A, 9, 9A, and a Certificate in Health Insurance, or equivalent certifications.
• Professional qualifications such as AFC, AFP, ChFC, or similar would be advantageous.
• Proficiency in Microsoft Office, specifically Word, Excel, and PowerPoint.
• Strong verbal and written communication skills.
• Good interpersonal skills to effectively interact and collaborate with team members and stakeholders.