Assistant Manager, System, PHCC (2-Year Contract)(9159)

NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

National University Health System Pte. Ltd. in Singapore seeks a Senior Executive, System to support healthcare information systems, focusing on requirements gathering, access administration, and stakeholder coordination for NGEMR and related tools.

You will help with new rollouts, enhancements, and provide essential technical support to healthcare clusters. The role requires a degree and 2–3 years of relevant experience, with preference for those familiar with healthcare workflows and EMR

Qualifications

• Degree from a recognized university.
• 2-3+ years of relevant working experience.
• Experience with healthcare systems management preferred.
• Understanding of healthcare workflows and EMR systems.
• Strong communication and interpersonal skills.
• Good analytical and problem-solving abilities.

Responsibilities

• Facilitate stakeholder sessions to gather functional requirements and document system enhancements.
• Perform user access provisioning for NGEMR, ADID, and M365 systems.
• Provide first-line technical support and coordinate escalations.
• Generate reports using Epic tools and assist data validation for registries and population health metrics.
• Support system rollout projects and coordinate user training sessions.
• Coordinate system maintenance and communicate updates to users; support UAT for improvements.
• Maintain communication logs and provide analytic/administrative support for population health analytics.

Skills

Communication skills

Analytical thinking

Problem solving

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Epic Reporting Workbench

SlicerDicer

Job description

Overview

Join our dynamic healthcare team as a Senior Executive, System, where you will play a crucial support role in managing healthcare information systems. This position focuses on requirements gathering, user access administration, and stakeholder coordination to ensure smooth operations of the Next Generation Electronic Medical Record (NGEMR) system, disease registries, and population health management tools. You will support new system rollouts and enhancement projects whilst providing essential technical support to our healthcare cluster.

Job Responsibilities

• Facilitate stakeholder sessions to gather functional requirements and maintain comprehensive documentation for system enhancements and new implementations
• Execute user access provisioning and deprovisioning for NGEMR, ADID, and M365 systems whilst ensuring full compliance with security frameworks and AIAM protocols
• Monitor system performance metrics and provide first-line technical support to healthcare clusters, coordinating escalations when required
• Generate reports using Epic tools (Reporting Workbench, SlicerDicer) and assist in data validation activities for disease registries and population health metrics
• Support system rollout projects and coordinate user training sessions to ensure smooth adoption of new features and enhancements
• Coordinate system maintenance activities and communicate updates to users whilst supporting user acceptance testing for system improvements
• Maintain communication logs, follow up on outstanding requests, and provide analytic and administrative support for population health analytics projects

Requirements

• A degree from a recognized university, with minimum 2-3 years of relevant working experiences
• Experience in healthcare systems management preferred
• Understanding of healthcare workflows and electronic medical record systems
• Good communication and interpersonal skills
• Good analytical and problem‑solving skills