Assistant Manager, System, PHCC (2-Year Contract)

national university health system pte. ltd.; Singapore; On-site; SGD 68,000 - 110,000; Full time

Job summary

National University Health System Pte. Ltd. is seeking a Senior Executive, System to support NGEMR and related health IT tools. You will gather requirements, manage user access, and coordinate stakeholder activities to ensure smooth operations across the NGEMR ecosystem.

You will monitor system performance, provide first-line support, and assist with system rollouts and training. Strong communication, analytical, and problem-solving skills are essential.

Qualifications

• A degree from a recognized university with 2-3 years of relevant experience.
• Experience in healthcare systems management preferred.
• Understanding of healthcare workflows and electronic medical record systems.
• Good communication and interpersonal skills.
• Strong analytical and problem-solving abilities.

Responsibilities

• Facilitate stakeholder sessions to gather functional requirements and document them for system enhancements.
• Perform user access provisioning and deprovisioning for NGEMR, ADID, and M365 with security compliance.
• Monitor system performance and provide first-line technical support to healthcare clusters.
• Generate reports using Epic tools and assist in data validation for disease registries and population health metrics.
• Support system rollout projects and coordinate user training for new features.
• Coordinate system maintenance and communicate updates; support user acceptance testing.
• Maintain logs, follow up on requests, and provide analytics support for population health projects.

Skills

Communication

Interpersonal skills

Analytical skills

Problem-solving

Education

Bachelor's degree

Job description

Overview

Join our dynamic healthcare team as a Senior Executive, System, where you will play a crucial support role in managing healthcare information systems. This position focuses on requirements gathering, user access administration, and stakeholder coordination to ensure smooth operations of the Next Generation Electronic Medical Record (NGEMR) system, disease registries, and population health management tools. You will support new system rollouts and enhancement projects whilst providing essential technical support to our healthcare cluster.

Job Responsibilities

• Facilitate stakeholder sessions to gather functional requirements and maintain comprehensive documentation for system enhancements and new implementations
• Execute user access provisioning and deprovisioning for NGEMR, ADID, and M365 systems whilst ensuring full compliance with security frameworks and AIAM protocols
• Monitor system performance metrics and provide first-line technical support to healthcare clusters, coordinating escalations when required
• Generate reports using Epic tools (Reporting Workbench, SlicerDicer) and assist in data validation activities for disease registries and population health metrics
• Support system rollout projects and coordinate user training sessions to ensure smooth adoption of new features and enhancements
• Coordinate system maintenance activities and communicate updates to users whilst supporting user acceptance testing for system improvements
• Maintain communication logs, follow up on outstanding requests, and provide analytic and administrative support for population health analytics projects

Requirements

• A degree from a recognized university, with minimum 2-3 years of relevant working experiences
• Experience in healthcare systems management preferred
• Understanding of healthcare workflows and electronic medical record systems
• Good communication and interpersonal skills
• Good analytical and problem-solving skills