Assistant Manager, Surgical & Specialist Services

GMP Technologies; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

GMP Technologies is seeking an Assistant Manager, Surgical & Specialist Services in Singapore to lead service point operations, including front counter services and patient flow, while partnering with Nurse Manager and stakeholders to resolve system and process issues.

You will work with department managers to ensure a positive patient experience across the continuum of care, maintain safe and patient-friendly facilities, and drive service improvements to meet customer satisfaction and financial

Qualifications

• Degree in any Healthcare-related discipline.
• 2 years of experience managing frontline staff.
• Strong communication and articulation skills.
• 3-5 years of experience in related roles welcome.

Responsibilities

• Manage service point operations including front counter services and daily administrative tasks.
• Collaborate with Nurse Manager and stakeholders to solve system and process problems.
• Ensure patient experience is positive across the continuum of care.
• Maintain patient safety and friendly facilities.
• Work with department managers to achieve customer satisfaction targets and financial goals.
• Develop and implement innovative services to improve service levels.
• Recruit, onboard and retain a skilled workforce and conduct appraisals for non-nursing staff.
• Communicate effectively with staff and management and participate in committees as assigned.

Skills

Staff management

Communication skills

Frontline supervision

Education

Healthcare-related degree

Job description

Assistant Manager, Surgical & Specialist Services

Job Openings Assistant Manager, Surgical & Specialist Services

About the job Assistant Manager, Surgical & Specialist Services

Responsibilities

• Manage service point operations assigned
• Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Nurse Manager and other stakeholders to solve system and process problems
• Work with other department managers to ensure a positive experience for patients along the continuum of care
• Ensuring facilities are patient friendly and safe
• Partner the department managers (Ops & Admin) in achieving customer satisfaction targets
• Responsible for devising innovative services to continually improve service levels and delight customers
• Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out business plans in conjunction with clinical chiefs to ensure that goals are reached
• Manage business through annual financial budgeting and regular reviews with clinical heads, and development of new business
• Manage a group of non-nursing staff providing services in service points.
• Conduct appraisals for non-nursing staff
• Ensure that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.
• Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems
• Participate in committees and other tasks as assigned
• Job rotations to other operational areas after 3 years

Requirements

• Minimum Degree in any discipline related to Healthcare Sector
• 2 years of working experience in Managing of Front line Staff
• Professionalarticulated and communication skills
• 3-5 years of working experience are welcome to apply