Assistant Manager / Manager, Transformation and Systems, FMMD

Ministry of Manpower; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Ministry of Manpower is seeking an Assistant Manager/Manager (Transformation and Systems) to drive the transformation of the enforcement division using technology and data analytics. You will lead research, interviews, and project work while managing system enhancements and service requests to address operational needs.

You will collaborate with internal stakeholders and external partners across public agencies and industry to design and gain approval for digitalization plans, then pilot and

Qualifications

• Fresh graduates or 1–2 years’ experience with technical skills such as programming, RPA and data analytics.
• Experience/knowledge in stakeholder engagement and project management.
• Knowledge of emerging technologies like IoT or robotics is an advantage.
• Ability to translate high-level strategy into executable plans.
• Strong analytical and problem-solving skills; good time management and multi-project handling.
• Good written and oral communication; interpersonal skills and team player.

Responsibilities

• Implement projects using tools like Robotic Process Automation and data analytics.
• Conduct strategic engagements with internal stakeholders.
• Identify opportunities for performance improvements and research best practices.
• Establish contacts with public agencies and industry partners.
• Design plans for approval and seek budget funding with MOM senior management.
• Manage proofs-of-concept and pilots, leading to deployment and scaling.
• Prioritize and manage Service Requests and maximize team value.
• Engage stakeholders for buy-in, verification, and information.

Skills

RPA

Data analytics

Python/R programming

Project management

Stakeholder engagement

IoT/Robotics

Strategic planning

Analytical thinking

Time management

Communication skills

Team player

Fresh graduates/1-2 years experience

Job description

What the role is:

The Assistant Manager/Manager (Transformation and Systems) will be part of the team that will facilitate the transformation of an enforcement division to be at the forefront of enforcement work. This is an important role that will look into research, user interviews and discussions, conceptualisation of ideas, project management as well as data analytics to ensure the success of transformation initiatives that will contribute to achieving strategic business goals and operational objectives. At the same time, the role requires the officer to manage ops system projects and service requests (SRs) enhancement to address operational problems and meet operational needs.

What you will be working on:

• Have the technical know-how to implement projects using tools like Robotic Process Automation, data analytics programming such as python or R and can lead projects to improve work processes
• Conduct strategic engagement with internal stakeholders to facilitate discussions and identify problems/ areas where processes could be enhanced with use of technology or data analytics
• Identify opportunities for performance improvements and conduct research into good practice and new ideas
• Establish contacts with other public agencies/ GovTech/ solution providers, e.g. institution of higher learning, research community and industry and collaborate with leading industry experts on possible digitalization/ technical solutions
• Conceptualise and design plans for approval on idea as well as to seek budget funding with MOM senior management
• Manages proof-of-concepts and pilots, leading to deployment of solution and scaling the solutions to whole of department, if applicable
• Prioritise and manage the execution of Service Requests (SRs) and maximise the value produced by the team
• Recommend/support review users needs and propose resolutions to address operational problems
• Engage internal and external stake-holders for expeditious buy-in and approval (for example, data linkage, batch request), verification, information, etc

What we are looking for:

• Fresh graduates/1 to 2 years of experience or knowledge of technical skills such as programming, RPA and data analytics may apply
• Experience/knowledge in stakeholder engagement and project management
• Some knowledge of emerging technologies, e.g. IoT, robotics will be an advantage
• Can translate high-level strategy into executable plans
• Strong analytical, problem solving skills and Strong time management skills, including the ability to adapt, manage multiple projects simultaneously and work under pressure to meet tight timelines.
• Good written and oral communication skills
• Good interpersonal skills and strong Team Player

About Ministry of Manpower

Championing Human Potential for a Thriving SingaporeSingaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.