Assistant Manager/Manager, Service Delivery

National Council of Social Service (NCSS); Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

National Council of Social Service (NCSS) in Singapore seeks a capable Programme Manager to lead service strategy implementation and programme management across social services. You will engage with government agencies, SSAs and stakeholders to drive collaborative strategies and monitor impact indicators.

The role requires strong communication, organisational skills and the ability to work independently in a dynamic, multi-stakeholder environment.

Qualifications

• Relevant experience with social services, and/or with grant management.
• Knowledge of public service grant management and funding practices will be an added advantage

Responsibilities

• Oversee Service Strategy Implementation: Analyse landscape, engage stakeholders, and identify needs and gaps; partner with SSAs, government agencies and stakeholders to develop strategies; ensure alignment with objectives; drive collaborations for innovative solutions.
• Programme Management and Evaluation: Oversee funding proposal assessments; grow person-centred, resource-efficient solutions; set and monitor indicators; manage budgetary operations and funding disbursements; train and guide officers; collate reports; manage data systems and real-time monitoring.
• Grant management: Manage policies, grant design, eligibility and assessment criteria; coordinate application and assessment phases; manage disbursements and budget utilisation; maintain standard operating procedures and streamline processes.

Skills

Communication skills

Teamwork

Organisational skills

Self-starter

Job description

Responsibilities

Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity. Key responsibilities include:

[What the role is]

Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity. Key responsibilities include:

[What you will be working on]

Oversee Service Strategy Implementation

• Analyse landscape and engage stakeholders to understand national strategies and identify critical and emerging needs and gaps
• Partner with social service agencies (SSAs), government agencies and stakeholders to develop and implement strategies to meet such needs and gaps
• Engage with internal and external stakeholders to ensure alignment with objectives
• Drive collaborations to develop innovative solutions

Programme Management and Evaluation

• Oversee assessments of funding proposals for new programmes
• Partner with service providers to grow person-centred, resource-efficient solutions
• Set and monitor output, outcome and impact indicators
• Perform budgetary operations (e.g., funding computation, disbursements) for programmes
• Manage performance evaluation and community funding allocation
• Train and guide officers in programme implementation
• Collate and produce reports for key stakeholders
• Systems Management and Data Analysis
• Manage enhancements, maintenance and day-to-day operations systems for programme reporting and data collection
• Work with government agencies to empower service users with information to find needed support
• Enable real-time monitoring of key programme metrics and analyse programme data to identify trends, issues and gaps

Grant management

• Manage operational policies, including grant design, eligibility and assessment criteria
• Coordinate application and assessment phases, including conducting briefs and workshops
• Manage funding disbursements, budget utilisation and proper accountingDevelop and maintain standard operating protocols, streamline processes and reduce administrative work

Support the Services Group and NCSS as and when required

[What we are looking for]

Personal Competencies

• Strong communication & interpersonal skills to work with multiple stakeholders
• Able to work independently as well as collaboratively in a dynamic environment
• Strong organisational skills with keen attention to details
• Results-driven self-starter with proven ability to identify opportunities and drive projects to completion

Skills & Knowledge

• Relevant experience with social services, and/or with grant management.
• Knowledge of public service grant management and funding practices will be an added advantage

We regret to inform that only shortlisted candidates will be notified.