Assistant Manager / Manager, Service Delivery

National Council of Social Service; Singapore; On-site; SGD 54,000 - 90,000; Full time

Job summary

National Council of Social Service (NCSS) in Singapore is seeking to oversee development and growth of effective services and initiatives that meet the needs of service users in various subsectors. You will be part of a team dedicated to achieving better outcomes for persons who use social services, empowering them to live with dignity.

The role involves implementing service strategies, engaging stakeholders, guiding SSAs in program development, coordinating funding considerations, and

Qualifications

• 2 to 7 years work experience in the human services sector.
• Experience in programme design and/or planning is advantageous.
• Ability to analyse data and apply insights to service improvements.

Responsibilities

• Oversee development and growth of effective services and initiatives that meet service user needs.
• Implement service strategies and plans to address identified needs and gaps.
• Partner with social service agencies, government agencies and stakeholders to develop strategies.
• Guide SSAs in service development to meet prioritised needs and gaps.
• Manage budgetary operations and funding allocations; assess and evaluate current initiatives.
• Support the Services Group as required.

Skills

Stakeholder management

Influencing & facilitation

Project management

Programme evaluation

Statistics analysis

Sector knowledge

Job description

What the role is:

Oversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s).

What you will be working on:

Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity.

1. Implementing service strategies and plans to meet identified needs and gaps:

• Analyse landscape and engage stakeholders to understand national strategies and identify key needs and gaps;
• Partnering social service agencies, government agencies and other stakeholders develop strategies to meet these needs and gaps;
• Guide SSAs in development of services to meet prioritised needs and gaps;
• Using data and ground experience to improve service delivery;
• Overseeing assessments of funding proposals of new programmes; and
• Assessing and evaluating current portfolio of initiatives and programmes

2. Strengthen service capacity and capability by partnering service providers to:

• Grow person-centred solutions and implement efficient service delivery methods that are resource-efficient and optimise manpower;
• Drive collaborations with and among SSAs to develop innovative solutions to better meet the needs of service users;
• Set and/or achieve output, outcome and impact indicators for services;
• Manage and evaluate their performance;
• Allocate community funding to critical and needed services; and
• Perform budgetary operations such as computing funding quantum based on norms and salary guidelines, verify periodic disbursements, and review budget utilisation performance.

3. Support the Services Group and NCSS as and when required

What we are looking for:

Personal Competencies:

• Thinking Clearly and Making Sound Judgements
• Working Effectively with Citizens and Stakeholders
• Social Service Sector Knowledge
• Project Management
• Social Service Planning
• Monitoring & Impact Evaluation

Skills & Knowledge:

• Stakeholder Management Skills
• Influencing, Facilitation and Communication Skills
• Project Management Skills
• Programme Evaluation Skills
• Research and Basic Statistics Analysis
• Sector/Domain Knowledge

Experience:

2 to 7 years work experience in human services sector. Experience in programme design and/or planning is advantageous.

Only shortlisted candidates will be notified.

About National Council of Social Service

NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg