Assistant Manager / Manager (Social Assistance)

Ministry Of Social And Family Development; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

Ministry Of Social And Family Development is seeking a Social Assistance Assistant Manager / Manager to assist in delivering comprehensive ComCare financial assistance to vulnerable families. This role involves linking individuals to necessary government agencies, managing day-to-day operations, and ensuring service standards are met. Ideal candidates are passionate about community support, possess strong communication skills, and are effective team players. A degree in Social Work or related fields is preferred, along with relevant experience.

Qualifications

• Passionate about supporting lower-income, vulnerable families.
• Ability to independently supervise and lead a team.
• Strong analytical and planning skills.

Responsibilities

• Assist in delivering ComCare financial assistance.
• Ensure that MSF service standards are met.
• Link individuals with relevant government agencies for additional support.

Skills

Interpersonal skills

Analytical skills

Problem-solving skills

Communication skills

Team player

Empathy

Initiative

Multi-tasking

Education

Degree or Graduate Diploma in Social Work, Psychology, Sociology, Community Development or related fields

Job description

What the role is:

The Social Support Group (SSP) implements programmes and initiatives, to support lower‑income and/or vulnerable individuals and their families. The Service Delivery Division (SD) under SSP delivers services directly to residents and works with partners to uplift lower‑income individuals and families, as well as destitute persons.

What you will be working on:

As a Social Assistance Assistant Manager / Manager within the Social Service Office (SSO), you will assist the Social Assistance Assistant General Manager (SA AGM) to deliver ComCare financial assistance in a comprehensive, convenient and coordinated manner for persons in need. You will also support the SA AGM in the day‑to‑day operations of the SSO to ensure MSF service standards are met. Besides administering ComCare to persons in need of financial assistance, you will link them up with relevant government agencies and community partners for additional support where applicable. You may also need to work with the Policy and Operations Policy team to provide timely feedback on ComCare policy and operations policy matters to ensure that ComCare assistance is administered effectively and efficiently. Part of your work also involves administrative, organisational and corporate support functions—for instance, you would need to ensure that data on the cases you manage is accurate. You would also have to work closely with your other colleagues in the SSO to co‑implement business continuity processes and risk‑management standard operating procedures.

What we are looking for:

Competency Requirements: Candidate must be passionate about supporting lower‑income, vulnerable families and can independently supervise and lead a team in fulfilling their key responsibilities.

• Functional/Technical Competencies
• Degree and/or Graduate Diploma in Social Work, Psychology, Sociology, Community Development or related degrees and relevant working experience would be advantageous.
• Behavioural Competencies
• Strong interpersonal and communication (written and presentation) skills.
• Excellent analytical, planning and problem‑solving skills.
• Proactive and self‑motivated toward continuous learning.
• Effective team‑player.
• Empathetic.
• Tactful, and yet assertive.
• Ability to multi‑task.
• Skills and Knowledge
• Excellent stakeholder engagement skills.
• Community Development.
• Resourceful and exercise initiative at work.
• Able to lead agencies in case discussions with various stakeholders to advocate for individuals/families.