Assistant Manager/Manager, Service Delivery

Government Technology Agency (GovTech); Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

GovTech in Singapore is seeking a result-driven professional to join the Services Group. You will help shape service strategies for social services users, ensuring programmes deliver outcomes with efficiency and integrity.

Responsibilities include overseeing strategy implementation, stakeholder engagement with SSAs and other agencies, budget monitoring, grant management, and performance reporting to support data-driven decision making for public services.

Qualifications

• Strong communication and interpersonal skills.
• Experience with social services or grant management.
• Ability to work independently and in a dynamic environment.
• Knowledge of public service grant management or funding practices is a plus.

Responsibilities

• Oversee Service Strategy Implementation
• Analyse landscape and engage stakeholders to understand national strategies and identify critical and emerging needs and gaps
• Partner with social service agencies and government stakeholders to implement strategies
• Drive collaborations to develop innovative solutions
• Programme Management and Evaluation
• Oversee assessments of funding proposals for new programmes
• Manage funding disbursements, budget utilisation and proper accounting
• Collate and produce reports for key stakeholders

Skills

Stakeholder management

Communication skills

Analytical thinking

Independent and collaborative work

Grant management knowledge

Job description

[What the role is]

Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity.

[What you will be working on]

• Oversee Service Strategy Implementation
• Analyse landscape and engage stakeholders to understand national strategies and identify critical and emerging needs and gaps
• Partner with social service agencies (SSAs), government agencies and stakeholders to develop and implement strategies to meet such needs and gaps
• Engage with internal and external stakeholders to ensure alignment with objectives
• Drive collaborations to develop innovative solutions
• Programme Management and Evaluation
• Oversee assessments of funding proposals for new programmes
• Partner with service providers to grow person-centred, resource-efficient solutions
• Set and monitor output, outcome and impact indicators
• Perform budgetary operations (e.g., funding computation, disbursements) for programmes
• Manage performance evaluation and community funding allocation
• Train and guide officers in programme implementation
• Collate and produce reports for key stakeholders
• Systems Management and Data Analysis
• Manage enhancements, maintenance and day-to-day operations systems for programme reporting and data collection
• Work with government agencies to empower service users with information to find needed support
• Enable real-time monitoring of key programme metrics and analyse programme data to identify trends, issues and gaps
• Grant management
• Manage operational policies, including grant design, eligibility and assessment criteria
• Coordinate application and assessment phases, including conducting briefs and workshops
• Manage funding disbursements, budget utilisation and proper accounting
• Develop and maintain standard operating protocols, streamline processes and reduce administrative work
• Support the Services Group and NCSS as and when required

[What we are looking for]

• Strong communication & interpersonal skills to work with multiple stakeholders
• Able to work independently as well as collaboratively in a dynamic environment
• Strong organisational skills with keen attention to details
• Results-driven self-starter with proven ability to identify opportunities and drive projects to completion
• Relevant experience with social services, and/or with grant management
• Knowledge of public service grant management and funding practices will be an added advantage

We regret to inform that only shortlisted candidates will be notified.

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore.