Assistant Manager/Manager, Service Delivery

sggovterp; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

sggovterp is seeking a dedicated professional to join its Services Group in Singapore. The role focuses on shaping service strategy, managing grants, and evaluating programmes to deliver outcomes that improve social services for the community.

You will work with government agencies and social service providers to implement strategies, monitor performance, and generate insights from data to guide decision-making. A collaborative, detail-oriented mindset is essential.

Qualifications

• Strong communication and interpersonal skills to engage multiple stakeholders.
• Ability to work independently and collaboratively in a dynamic environment.
• Strong organisational skills with keen attention to detail.
• Results-driven self-starter with ability to drive projects to completion.

Responsibilities

• Analyse landscape and engage stakeholders to identify national needs and gaps.
• Partner with SSAs and government agencies to implement strategies.
• Set and monitor indicators for outputs, outcomes, and impact.
• Perform programme funding computations and disbursements.
• Coordinate grant design, eligibility, assessment, and disbursements.
• Produce reports for key stakeholders.

Skills

Communication skills

Independent worker

Organisational skills

Results orientation

Job description

What the role is

Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity. Key responsibilities include:

What you will be working on

Oversee Service Strategy Implementation

• Analyse landscape and engage stakeholders to understand national strategies and identify critical and emerging needs and gaps
• Partner with social service agencies (SSAs), government agencies and stakeholders to develop and implement strategies to meet such needs and gaps
• Engage with internal and external stakeholders to ensure alignment with objectives
• Drive collaborations to develop innovative solutions

Programme Management and Evaluation

• Oversee assessments of funding proposals for new programmes
• Partner with service providers to grow person-centred, resource-efficient solutions
• Set and monitor output, outcome and impact indicators
• Perform budgetary operations (e.g., funding computation, disbursements) for programmes
• Manage performance evaluation and community funding allocation
• Train and guide officers in programme implementation
• Collate and produce reports for key stakeholders

Systems Management and Data Analysis

• Manage enhancements, maintenance and day‑to‑day operations systems for programme reporting and data collection
• Work with government agencies to empower service users with information to find needed support
• Enable real‑time monitoring of key programme metrics and analyse programme data to identify trends, issues and gaps

Grant management

• Manage operational policies, including grant design, eligibility and assessment criteria
• Coordinate application and assessment phases, including conducting briefs and workshops
• Manage funding disbursements, budget utilisation and proper accounting
• Develop and maintain standard operating protocols, streamline processes and reduce administrative work

• Support the Services Group and NCSS as and when required

What we are looking for

Personal Competencies

• Strong communication & interpersonal skills to work with multiple stakeholders
• Able to work independently as well as collaboratively in a dynamic environment
• Strong organisational skills with keen attention to details
• Results-driven self-starter with proven ability to identify opportunities and drive projects to completion

Skills & Knowledge

• Relevant experience with social services, and/or with grant management.
• Knowledge of public service grant management and funding practices will be an added advantage