Assistant Manager/ Manager, Facilities (2-years contract/ Perm)

Straits Retail Property Management Services Pte Ltd; Singapore; On-site; SGD 65,000 - 95,000; Full time

Job summary

Straits Retail Property Management Services Pte Ltd is seeking a Facilities Manager for Paragon to oversee daily facilities operations, ensuring safety and high service standards.

Responsibilities include supervising service providers, handling procurement, conducting inspections, and coordinating with multiple stakeholders to maintain smooth mall operations. A diploma or degree in Facilities Management or related field is required, with 2–4 years of FM experience preferred.

Qualifications

• Diploma or degree in Facilities Management, Building Services, Mechanical/Electrical Engineering, Estate Management or related discipline.
• Registered ECO(SP) is an added advantage.
• 2–4 years of facilities management experience.
• Experience in retail mall, commercial building or high-traffic environments preferred.

Responsibilities

• Oversee day-to-day facilities operations for the mall and ensure clean, safe and well-maintained premises.
• Manage service providers and contractors, supervise term contractors, and review performance and service quality.
• Handle procurement and vendor sourcing, prepare scopes of work, and assist with vendor evaluations.
• Conduct regular inspections of common areas, back-of-house spaces, toilets, car parks and service corridors; record defects and coordinate rectifications.
• Support incident and emergency management including investigations and preventive actions.
• Coordinate with internal and external stakeholders (operations, leasing, marketing, security, tenants) and provide timely updates.
• Maintain documentation and prepare simple management reports.

Skills

Organization

Verbal communication

Written communication

Stakeholder coordination

Problem solving

Vendor management

Education

Diploma or degree in Facilities Management/Building Services/ME/ estate management

Job description

The candidate will be responsible for overseeing Paragon’s day-to-day facilities and soft services operations, ensuring that service standards are maintained, contractors are effectively managed, incidents are promptly addressed, and mall operations remain reliable and well-supported.

Job Responsibilities:

Oversee daily facilities operations

• Ensure the mall and facilities are clean, safe, secure and well-maintained.
• Monitor housekeeping, pest control, waste management, security, car park and landscaping.

Manage service providers and contractors

• Supervise term contractors and ensure service levels are met.
• Review contractor performance, attendance, manpower deployment and service quality.
• Follow up on lapses and ensure timely rectification.

Handle procurement and vendor sourcing

• Prepare scopes of work, request quotations or proposals, and assist with evaluation of vendors.
• Ensure services are procured competitively and in line with company requirements.

Conduct inspections and follow-up actions

• Carry out regular walkabouts and inspections of common areas, back-of-house areas, toilets, car park and service corridors.
• Record defects, service lapses or safety concerns, and coordinate rectification works.

Support incident and emergency management

• Respond to operational incidents such as leaks, cleanliness issues, security matters, car park issues or tenant/public feedback.
• Assist in investigations and recommend preventive measures.
• Support emergency preparedness, drills and mall events where required.

Coordinate with internal and external stakeholders

• Work closely with operations, leasing, marketing, security, contractors, and tenants.
• Provide timely updates and elevate issues where needed.

Maintain documentation and reporting

• Keep proper records of inspections, incidents, contractor performance, quotations, service reports and follow-up actions.
• Prepare simple reports or updates for management review.

Requirements:

• Diploma or degree in Facilities Management, Building Services, Mechanical/Electrical Engineering, Estate Management or a related discipline.
• Registered Environmental Control Officer (Specific Premises) [ECO(SP)] is an added advantage.
• 2–4 years of relevant experience in facilities management
• Prior experience in a retail mall, commercial building, mixed-use development or high-traffic public environment would be preferred.
• Able to investigate incidents, identify root causes and propose practical preventive actions.
• Proven experience in vendor management
• Strong organization skills with attention to detail and ability to meet deadlines
• Excellent verbal and written communication skills
• Good analytical, interpersonal and communication skills, with the ability to coordinate across multiple stakeholders
• Organised, detail-oriented, responsible and able to work under pressure and in a fast-paced environment