Assistant Manager, Facilities Management (Shopping Mall)

FRASERS PROPERTY CORPORATE SERVICES PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Frasers Property Corporate Services Pte. Ltd. in Singapore is seeking a Facilities Manager to oversee building maintenance, preventive maintenance planning, and capital improvement projects for a retail mall environment.

You will manage vendor performance, supervise a technicians team, coordinate tenancy and fit-out compliance, and ensure ISO/audits record-keeping. Candidates should have 3–5 years in retail mall management and knowledge of SAP, Ariba, and AutoCAD.

Qualifications

• Degree or diploma in Building Services/Facilities Management or equivalent.
• Ability to work independently and as part of a team in a fast-paced environment.
• Meticulous, highly organised with good time management.
• 3–5 years’ experience in retail mall management including tenants liaison and minor A&A work.
• Knowledge of SAP, Ariba and AutoCAD; retail environment experience is a plus.

Responsibilities

• Attend to tenants’ feedback and requests on operations.
• Ensure optimal plant/equipment operations and performance.
• Conduct regular inspections of common areas, facilities, car parks, external areas, signage, landscaping and tenant spaces.
• Oversee expiry dates of contracts, permits and certificates; renew before expiry.
• Provide timely responses to queries from stakeholders.
• Prepare quotations and tenders for maintenance, repairs, and capital projects; certify for payment on completion.
• Manage service providers and contractors to meet SLAs and statutory requirements.
• Oversee technician team, overtime, and duty assignments.
• Prepare monthly property management and risk reports; participate in ISO audits.
• Optimize building equipment and systems operations.
• Oversee tenants’ fit-out processes for compliance with guidelines.
• Other tasks as assigned by supervisor/management.

Skills

Independent worker

Time management

Team collaboration

Mall management

Education

Degree in Building Services or Facilities Management

Tools

SAP

Ariba

AutoCAD

Job description

Job Summary

This role reports to the Senior Manager, Facilities Management, and will be responsible for handling building maintenance services, planning and implementing preventive maintenance, improvement, tenancy and CAPEX works.

Job Description

• Attending to tenants’ feedback and requests on operations
• Ensure the optimal plant/equipment operations and performance
• Conduct regular inspections of all common areas, building facilities, car parks, external areas, signage, landscaping and tenant-accessible spaces, ensuring defects are promptly rectified
• Oversee the expiry dates of term contracts, legal documents, building permits, certificates and all other relevant requirements are renewed before the expiry dates.
• Provide timely and accurate response to all queries and correspondences from internal and external stakeholders regarding operational matters
• Plan, prepare, evaluate and administer quotations and tenders for maintenance services, repairs, replacement works, capital improvement projects and operational matters. Ensure works are properly executed and certify for payment upon completion.
• Manage the performance of all service providers and contractors through regular audits, inspections and performance reviews, ensuring contractual obligations, service level agreements (SLAs) and statutory requirements are met
• Oversee the technician team and manage overtime and assignment of duties
• Involvement ISO internal & external audits to ensure all records and checklists are properly documented and updated timely
• Optimize operations of the building’s equipment and systems
• Oversee tenants’ fit-out processes to ensure compliance with tenancy design, fitting-out guidelines, and regulatory requirements.
• Prepare monthly property management reports, vendor performance evaluations, risk assessments and other ad-hoc reports
• Any other tasks as assigned by immediate supervisor/management

Key Qualification

• Candidate must possess at least a Degree, Diploma, Post Graduate Diploma in Building Services, Facilities Management or equivalent
• Ability to work independently and as part of a team in a fast-paced and dynamic work environment
• Meticulous individual who is highly organised and has good time management skill
• At least 3 - 5 year(s) of working experience in retail mall management including tenants’ liaison, tenancy and minor A&A work
• Knowledge of SAP, Ariba and AutoCAD, together with prior experience in the retail environment, will be an added advantage