Manager, Operations

LINK PROPERTY MANAGEMENT (REDWOOD) PRIVATE LIMITED; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

LINK PROPERTY MANAGEMENT (REDWOOD) PRIVATE LIMITED seeks an experienced Operations Manager to lead daily mall facilities management, including M&E and soft services, with accountability for safety, compliance and tenant satisfaction. You will plan preventive maintenance, oversee AEI projects, manage contractors and ensure budget adherence.

Responsibilities include tenancy fit-out oversight, regulatory compliance, asset enhancement initiatives, and building strong stakeholder relationships while

Qualifications

• Diploma or Degree in Building/Facilities Management or related discipline.
• WSQ certifications preferred.
• FSM, Green Mark Safety Manager and/or Environmental Control Officer certs will be an added advantage.

Responsibilities

• Lead and manage day-to-day mall operations, maintenance and upkeep with full accountability for M&E and soft services.
• Plan, manage and monitor preventive and corrective maintenance for M&E systems and building services.
• Conduct regular site inspections to ensure safety, compliance and standards.
• Oversee tenancy fit-out and reinstatement works, approvals and inspections.
• Support AEI and capital projects within approved budgets and timelines.
• Build and maintain strong tenant relationships and resolve issues with minimal disruption.
• Ensure compliance with statutory requirements, fire safety and workplace safety standards.
• Oversee procurement processes for M&E works and services.
• Analyze performance data to improve service delivery and cost efficiency.

Skills

Mall operations

Facilities management

M&E systems

Building services

Regulatory compliance

Reading drawings

Vendor management

MS Office

AutoCAD

Communication

Stakeholder management

Education

Diploma/ Degree in Building/ Facilities Mgmt

Mechanical/Electrical/Civil Eng

Architecture/Interior Design

WSQ certifications

FSM/Green Mark Safety Manager certs

Tools

AutoCAD

MS Office

Job description

Objectives

• Lead and manage the daily operations, maintenance and upkeep of the mall's facilities, including full accountability for M&E systems, ensuring a safe, compliant and pleasant environment for shoppers, tenants and staff.
• Manage tenancy fit-out and reinstatement works from lease confirmation to store opening, ensuring compliance with mall requirements and statutory regulations.
• Support operational improvement initiatives and Asset Enhancement Initiatives (AEI) to enhance asset performance and operational efficiency.

Job Duties

• Lead and manage the day-to-day operations, maintenance and upkeep of the mall's facilities, with full accountability for M&E systems and oversight of soft services such as security, housekeeping, pest control, landscaping, waste management and car park operations.
• Plan, manage and monitor preventive and corrective maintenance programmes for all M&E systems and building services to ensure operational reliability, statutory compliance and minimal downtime.
• Conduct regular site inspections to ensure facilities are well-maintained, safe and compliant with statutory requirements and company standards.
• Support the development, implementation and review of operational procedures and emergency response plans.
• Manage tenancy fit-out and reinstatement works, including reviewing tenants' design submissions, coordinating approvals, conducting site inspections and ensuring compliance with relevant regulations, mall guidelines and company standards.
• Support the planning and execution of Asset Enhancement Initiatives(AEI), refurbishment works and other capital improvement projects within approved budgets and timelines.
• Build and maintain strong tenant relationships, ensuring prompt resolution of operational issues and emergencies with minimal disruption.
• Ensure compliance with statutory requirements, fire safety regulations, workplace safety standards and company policies, and keep abreast of relevant regulatory changes and industry best practices.
• Ensure the timely renewal of statutory licences, permits and certifications relating to M&E systems and building operations, including lifts and escalators, electrical installations and structural inspections, where applicable.
• Plan and optimize budgets, ensuring all approved capex and repair works are delivered within approved budgets.
• Manage and monitor M&E contractors, outsourced service providers and the technical team to ensure quality service delivery, compliance with contractual obligations, safety requirements and operational standards.
• Own and oversee the procurement / Invitation to Quote (ITQ) processes for M&E works, maintenance services and soft services to ensure transparency, cost-effectiveness and compliance.
• Analyse performance data and service delivery metrics to identify issues early, reduce downtime and implement cost-effective improvements.
• Support sustainability and ESG initiatives to meet environmental and energy efficiency targets.
• Prepare timely and accurate operational reports, project updates, budgets and presentation materials for management review.
• Provide leadership and guidance to the Operations team, setting performance goals, mentoring staff, and driving a culture of excellence and accountability.
• Foster a customer centric culture and drive operational excellence within the Operations function.
• Perform related duties as assigned by your manager.

Requirements

Education

• Diploma or Degree in Building / Facilities Management, Mechanical Engineering, Electrical Engineering, Civil Engineering, Architecture, Interior Design or related discipline.
• Relevant WSQ certifications preferred.
• Senior Fire Safety Manager (FSM), Green Mark Safety Manager and/or Environmental Control Officer (specified premises) certification will be an added advantage.

Experience

• Minimum 5 years of relevant experience, including accountability for M&E operations, in shopping malls, commercial buildings or integrated property operations.
• Experience in tenancy coordination, fit-out management, facilities management or project management.
• Experience in managing outsourced contractors and vendors.

Skills

• Good knowledge of shopping mall operations, facilities management and soft services.
• Strong working knowledge of M&E systems, building services, preventive and corrective maintenance, and statutory regulations relating to commercial properties.
• Sound knowledge of tenancy fit-out processes, building regulations and fire safety requirements.
• Ability to read and interpret architectural, structural and M&E drawings.
• Strong project coordination, vendor management and problem-solving skills.
• Good working knowledge of MS Office applications; AutoCAD knowledge will be advantageous.
• Excellent communication and stakeholder management skills.

Attributes

• Proactive, analytical and results-driven
• Highly organised and meticulous.