Assistant Manager, Mall Operations (Up to 6k + AWS + VB)

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD. seeks an experienced mall operations professional to manage daily operations and ensure a safe, welcoming environment for tenants and shoppers.

The role drives service standards, oversees vendor performance and coordinates with Facilities, Leasing and Marketing teams on events and tenant handovers. The candidate should have at least five years in retail mall or commercial property operations, with strong leadership and stakeholder management skills, and be prepared to

Qualifications

• Experience in retail mall or commercial property operations.
• Supervisory experience and ability to lead a team.
• Understanding of safety, fire-safety and regulatory requirements.

Responsibilities

• Oversee day-to-day mall operations ensuring safety, cleanliness, security and customer experience.
• Lead operations team to handle tenant requests, shopper feedback and incidents.
• Manage outsourced service providers including security, cleaning and waste management.
• Conduct regular inspections and address maintenance and improvement works.
• Coordinate with Facilities, Leasing and Marketing on tenant handovers and events.
• Monitor budgets, contracts and procurement; review contractor KPIs and services.

Skills

Mall operations

Vendor management

Safety compliance

Leadership

Stakeholder management

Education

Diploma or degree in Property Management or related

Job description

Our client is an established real estate investor and property manager with a growing portfolio of prominent retail assets in Singapore. They are seeking an experienced mall operations professional to oversee daily operations and maintain a safe, welcoming and well‑managed environment for tenants and shoppers.

Key Responsibilities

• Oversee the day‑to‑day operations of the shopping mall, ensuring high standards of safety, cleanliness, security and customer experience.

• Lead and guide the operations team in handling tenant requests, shopper feedback, operational incidents and service‑recovery matters.

• Manage the performance of outsourced service providers, including security, cleaning, pest control, waste management and car park operators.

• Conduct regular property inspections and follow up on operational defects, maintenance issues and improvement works.

• Ensure compliance with internal procedures, statutory requirements, fire‑safety regulations and workplace safety standards.

• Coordinate emergency‑response exercises, incident investigations and business‑continuity arrangements.

• Work closely with the Facilities, Leasing and Marketing teams on tenant handovers, fit‑out activities, mall events and promotional campaigns.

• Support the preparation and monitoring of operating budgets, service contracts, procurement exercises and expenditure.

• Review operational reports, service standards and contractor KPIs, recommending improvements where required.

• Perform duty‑manager responsibilities and provide operational coverage during emergencies or major mall activities.

Requirements

• Diploma or degree in Property Management, Facilities Management, Building Services, Engineering or a related discipline.

• At least five years of relevant experience in retail mall or commercial property operations, including supervisory experience.

• Strong knowledge of mall operations, vendor management, safety requirements and tenant servicing.

• Effective leadership, problem‑solving and stakeholder‑management skills.

• Comfortable responding to operational matters outside regular working hours when necessary.