Assistant Manager / Executive, Operations, Singapore - Tampines Mall

CapitaLand Retail Management Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible benefits with comprehensive medical coverage for self and family

Training and development opportunities

Subsidised rates at Ascott serviced residences

Strong advocate of staff volunteerism

Job summary

CapitaLand Retail Management Pte Ltd is seeking an Operations Manager to oversee the effective operations and maintenance of their retail mall. This role involves planning and executing maintenance for M&E systems, ensuring system performance, and providing technical support for mall operations.

The ideal candidate will have a diploma or degree in engineering or estate management and at least 5 years of relevant experience. Benefits include comprehensive medical coverage and training opportunities.

Qualifications

• Minimum 5 years of relevant working experience in a similar position.
• Exhibit strong initiative, leadership, and interpersonal skills.
• Ability to work within tight timelines and be resourceful in problem-solving.

Responsibilities

• Support the Operations Manager in managing effective operations and maintenance of the retail mall.
• Plan and execute preventive and corrective maintenance for M&E & Building Systems.
• Monitor system performance and implement improvements.

Skills

Leadership

Problem-solving

Communication

Technical Support

Education

Diploma/Degree in Engineering (Mechanical/Electrical), Real Estate, Facilities, Building or Estate Management

Job description

Responsibilities

• You will support the Operations Manager in managing effective operations and maintenance of our retail mall.
• Plan and execute preventive and corrective maintenance for M&E & Building Systems, including HVAC, electrical, fire protection, lifts/escalators, plumbing, and BMS.
• Monitor system performance and implement improvements to enhance efficiency, reliability, and energy usage.
• Oversee daily operations, troubleshoot faults, and respond to tenant feedback with root cause analysis and corrective actions.
• Manage maintenance contracts, procurement processes, and vendor performance in compliance with technical and safety standards.
• Support asset enhancement initiatives (AEI), upgrading works, and equipment lifecycle replacement.
• Review and manage tenant fit-out and renovation works, including technical submissions and testing & commissioning.
• Provide technical support for mall operations and events.
• Supervise technicians and contractors to ensure high standards of engineering operations.
• Participate as part of Company Emergency Response Team (Site Incident Controller, First Aider, etc).
• Support Environmental Health Safety (EHS) compliance, including Permit-to-Work (PTW), risk assessments, and safety audits.
• Carry out duties such as ECO Manager, Assistant FSM/FSM or any other duties as assigned by the Operations Manager from time to time.

Requirements

• Diploma / Degree in Engineering (Mechanical/Electrical), Real Estate, Facilities, Building or Estate Management.
• Minimum 5 years of relevant working experience in a similar position.
• Exhibit strong initiative, leadership, and interpersonal skills.
• Ability to work within tight timelines, resourceful and systematic in resolving problems.
• Good communication skills.
• Willingness to learn and open to possible lateral movements between asset classes in the future (based on business needs).
• Be prepared for response outside of office hours in the event of emergencies.

Benefits

• Flexible benefits with comprehensive medical coverage for self and family.
• Training and development opportunities.
• Subsidised rates at Ascott serviced residences.
• Strong advocate of staff volunteerism.

Equal Employment Opportunity

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.