Assistant Manager

XPERT EMPLOYMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading restaurant management company in Singapore is seeking a professional to assist in managing daily operations. The role involves supervising front-of-house and back-of-house teams, ensuring compliance with safety regulations, and handling guest inquiries. Strong organizational skills and a focus on customer satisfaction are essential. The position offers an engaging environment with opportunities for career progression.

Responsibilities

• Assist in managing daily restaurant operations, including opening/closing procedures.
• Supervise FOH and BOH teams and provide on-the-job training.
• Ensure compliance with Singapore food safety and hygiene guidelines.
• Handle guest inquiries and complaints promptly for satisfaction.
• Assist in inventory management and controlling food & beverage costs.
• Monitor staff performance and support team motivation.
• Ensure compliance with Singapore employment laws and manage attendance.
• Organize promotional activities and ensure smooth execution of events.
• Oversee payment processing and daily sales reconciliation.

Job description

Responsibilities

1. Assist in managing daily restaurant operations, including opening/closing procedures, table allocation, and service flow coordination.
2. Supervise front-of-house (FOH) and back-of-house (BOH) teams, arrange work schedules, conduct shift briefings and provide on-the-job training.
3. Ensure strict adherence to Singapore food safety and hygiene guidelines (SFA standards) and maintain clean, sanitary dining and working environments.
4. Handle guest inquiries, complaints and special requests promptly to ensure guest satisfaction and resolve issues effectively.
5. Assist in inventory management, stock checking, ordering supplies and controlling food & beverage costs to meet budget targets.
6. Monitor staff performance, provide feedback, and support team motivation to maintain high service standards.
7. Ensure compliance with employment laws in Singapore (including OT regulations) and manage staff attendance records.
8. Assist in organizing promotional activities, updating menu information and ensuring smooth execution of special events.
9. Oversee payment processing, POS system operation and daily sales reconciliation to ensure accuracy.