Assistant Director of Food & Beverage (Hilton Singapore Orchard)

OUE LIMITED; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A global hospitality company in Singapore is seeking an experienced Assistant Director of Food & Beverage to oversee all F&B outlets and manage operations. This role involves ensuring maximum guest satisfaction through effective leadership and financial management. Ideal candidates will have 2-4 years of managerial experience in a 4 or 5-star hotel, a strong understanding of food service operations, and the ability to lead diverse teams while delivering exceptional service. Opportunities for professional growth and development are available.

Qualifications

• Minimum 2 to 4 years in a managerial position within a 4 or 5-star hotel.
• Proficient in cost control, labor management, menu planning, and merchandising.
• Ability to work under pressure and adapt to changing requirements.

Responsibilities

• Manage all Food & Beverage outlets and operations as profit centers.
• Ensure maximum guest satisfaction and operational consistency.
• Recruit, train, and develop team members.

Skills

Strong understanding of Food & Beverage operations

Team leadership and development

Planning and organizational skills

Customer service excellence

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

Position Statement

The Assistant Director of Food & Beverage is responsible for managing all Food & Beverage outlets, Conference, and Banqueting operations as independent profit centers. The role ensures maximum guest satisfaction and operational consistency in line with Hilton International standards through effective planning, organizing, controlling, and marketing strategies.

What will I be doing?

As the Assistant Director of Food & Beverage, you will be responsible for performing the following tasks to the highest standards.

Guest Experience & Service

• Respond promptly and professionally to guest inquiries and requests.
• Anticipate guest needs and resolve issues effectively, including during emergencies.
• Handle guest feedback and complaints positively, implementing improvements where needed.
• Ensure all service standards outlined in the Guest Satisfaction Manual and SOPs are consistently met.
• Monitor guest satisfaction levels and communicate findings to senior management.
• Assist on the floor during operational hours to ensure smooth service delivery.

Operational Management

• Plan, prioritize, and oversee daily operations across all F&B outlets and events.
• Coordinate with other departments (Front Office, Housekeeping, Engineering) to ensure seamless operations.
• Maintain technical knowledge and stay updated on F&B trends and market demands.
• Participate in menu development with the Executive Chef, considering market trends and guest preferences.
• Attend and contribute to regular F&B and operational meetings.
• Complete regular operational and financial reports as required.

Financial & Sales Performance

• Monitor departmental performance using key financial indicators.
• Prepare and analyze financial reports, forecasts, and variance explanations.
• Control costs without compromising quality and implement strategies to maximize revenue.
• Support promotional activities and assist in creating marketing materials for events and outlets.
• Identify and act on potential sales leads, fostering a culture where “everyone sells.”

Team Leadership & Development

• Recruit, train, and develop team members to meet operational and service standards.
• Conduct regular performance reviews and provide constructive feedback.
• Implement departmental training plans and evaluate effectiveness.
• Foster a positive team culture that values collaboration, respect for diversity, and continuous improvement.
• Communicate company strategy and departmental goals clearly to the team.

What are we looking for?

• 2 to 4 years in a managerial position within a 4 or 5-star hotel.
• Strong understanding of Food & Beverage and Conference & Banqueting operations, including cost control, labor management, menu planning, merchandising, and accounting.
• Ability to lead, train, and motivate teams; strong planning and organizational skills.
• Committed to delivering exceptional service and exceeding guest expectations.
• Flexible and responsive to changing requirements; able to work under pressure during peak periods.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!