Assistant Director, Care Transition

Agency for Integrated Care; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

Agency for Integrated Care in Singapore seeks a seasoned leader to head a team delivering referrals and AIC Link services, ensuring efficient daily operations and KPI achievement. You will optimise resources, supervise staff, manage escalations, coordinate with stakeholders, and drive process improvements for better client outcomes.

The role requires a professional qualification in Nursing or Allied Health and a minimum of 12 years in related healthcare fields, with at least 6 years in a

Qualifications

• Professional qualification in Nursing, Social Work, or Allied Health.
• Minimum 12 years in related field in acute or community healthcare, with at least 6 years in a managerial role.
• Proficiency in MS Office and basic statistics.
• Strong interpersonal and communication skills.

Responsibilities

• Plan and optimise team resources to ensure efficient management of referrals, enquiries, service delivery and KPI achievement.
• Operationalise policies, procedures, schemes and services, ensuring staff and stakeholders are aligned and compliant.
• Supervise, coach and develop staff, including performance management, capability building and career development.
• Provide guidance for escalated cases, complaints, feedback management and service recovery to achieve positive client outcomes.
• Assess client needs, facilitate referrals and care planning, and coordinate with stakeholders to ensure timely access to appropriate services.
• Analyse referral trends, identify service gaps and operational issues, and ensure accurate documentation and governance compliance.
• Lead and support strategic initiatives, pilots and process improvements to enhance service delivery.
• Collaborate with internal and external stakeholders to support operationalisation, care coordination and integrated service delivery.

Skills

Team leadership

Communication skills

Critical thinking

Pressure management

Education

Nursing/Allied Health qualification

Job description

Company description

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://www.aic.sg.

Job description

To lead a team and oversee daily operations and performance to ensure efficient, effective and professional delivery of referral and AIC Link services.

• Plan and optimise team resources to ensure efficient and effective management of referrals, enquiries, service delivery and KPI achievement.
• Operationalise policies, procedures, schemes and services, ensuring staff and stakeholders are aligned and compliant.
• Supervise, coach and develop staff, including performance management, capability building and career development.
• Provide guidance for escalated cases, complaints, feedback management and service recovery to achieve positive client outcomes.
• Assess client needs, facilitate referrals and care planning, and coordinate with stakeholders to ensure timely access to appropriate services.
• Analyse referral trends, identify service gaps and operational issues, and ensure accurate documentation and compliance with governance requirements.
• Lead and support strategic initiatives, pilots and process improvements to enhance service delivery and operational effectiveness.
• Collaborate with internal and external stakeholders, to support operationalisation, care coordination and integrated service delivery.

Requirements

• Professional qualification in Nursing, Social Work, Allied Health disciplines or a similar field along with relevant healthcare experience
• Minimum 12 years of experience in related field in acute or community healthcare setting, or community care setting in Singapore, with at least 6 years in a managerial capacity
• Computer literacy with proficiency in MS Office applications and basic statistics
• Exhibit high degree of flexibility, adaptability, assertiveness, maturity and confidence
• Positive-minded, critical thinker, self-directed, able to work as part of a multi-disciplined team, and have good interpersonal and communication skills
• Ability to manage under pressure and take initiative; demonstrates leadership skills