Division Lead, Silver Generation Office

Agency for Integrated Care; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

The Agency for Integrated Care (AIC) in Singapore is seeking an Outreach and Volunteer Engagement Officer to help seniors age in place through care coordination and referrals.

You will work with volunteers (Silver Generation Ambassadors) and partner agencies to sense needs, design engagement activities, and deliver effective community programmes. The role requires strong communication, people skills, and a passion for public policy outreach.

Qualifications

• Degree in any discipline; healthcare/social work background is an advantage.
• At least 2 years of relevant experience in healthcare, social services or community engagement.
• Strong communication and outreach passion for public policies.

Responsibilities

• Operationalise engagement strategies and supervise volunteers to meet KPIs.
• Sense needs of older adults and coach volunteers on engagement and feedback.
• Coordinate care and referrals across partners to support ageing in place.
• Build relationships with local stakeholders to support community initiatives.

Skills

Communication

Outreach

Volunteer management

Stakeholder management

Care coordination

Education

Degree in any discipline

Job description

Company description:

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://www.aic.sg.

Job description:

You will handle outreach engagement, volunteer management and stakeholder management to sense needs of seniors and support them on their ageing needs. By working collaboratively with volunteers and various agencies and community partners, you will identify, analyse and render support for seniors to age in place through care coordination and referrals.

Client Engagement and Service Operations

• Operationalise engagement strategies through various outreach modalities and ensure optimal deployment of volunteers - Silver Generation Ambassadors (SGAs)
• Sense needs and identify older adults who require additional care and support and to coach SGAs on the same, and consolidate feedback from older adults and partners to track fulfilment, identify and analyse needs in the community
• Ensure that stipulated performance standards are met and execute operation validation as required and ensure engagement quality and outcomes are maintained
• Coordinate active ageing programmes and functional screenings with community partners and government agencies to ensure events are held smoothly and divisional KPIs are met
  

Volunteer Management

• Supervise and motivate a team of SGAs to engage older adults through house visits & community events to attain the relevant desired outcomes
• Recruit, train and retain SGAs and guide them to meet the stipulated performance standards
  

Care Coordination and Community Engagement

• Coordinate care and support needs and referrals across the relevant agencies and community partners in a seamless manner
• Build relationship with local community stakeholders and partners to identify opportunities for collaboration that are in line with divisional work-plan, and support local community pilots and community partners in the implementation of the AAC Centre model/other initiatives
  

Job Requirements

• Degree in any discipline, healthcare, social work or counselling related field will be an advantage
• At least 2 years of relevant experience, preferably with experience in healthcare, social services or community engagement. Candidates with no relevant experience may apply too
• Passion in communication or outreach on public policies
• Strong ability to mobilise people into action
• Good people and communication skills
• Dependable and good problem solving skills
• Ability to work in fast-paced and dynamic work environment
• Able to work after office hours when required