Assistant Director, Care Operations & Referrals

Agency for Integrated Care; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

Agency for Integrated Care in Singapore seeks a seasoned leader to head a team delivering referrals and AIC Link services, ensuring efficient daily operations and KPI achievement. You will optimise resources, supervise staff, manage escalations, coordinate with stakeholders, and drive process improvements for better client outcomes.

The role requires a professional qualification in Nursing or Allied Health and a minimum of 12 years in related healthcare fields, with at least 6 years in a

Qualifications

• Professional qualification in Nursing, Social Work, or Allied Health.
• Minimum 12 years in related field in acute or community healthcare, with at least 6 years in a managerial role.
• Proficiency in MS Office and basic statistics.
• Strong interpersonal and communication skills.

Responsibilities

• Plan and optimise team resources to ensure efficient management of referrals, enquiries, service delivery and KPI achievement.
• Operationalise policies, procedures, schemes and services, ensuring staff and stakeholders are aligned and compliant.
• Supervise, coach and develop staff, including performance management, capability building and career development.
• Provide guidance for escalated cases, complaints, feedback management and service recovery to achieve positive client outcomes.
• Assess client needs, facilitate referrals and care planning, and coordinate with stakeholders to ensure timely access to appropriate services.
• Analyse referral trends, identify service gaps and operational issues, and ensure accurate documentation and governance compliance.
• Lead and support strategic initiatives, pilots and process improvements to enhance service delivery.
• Collaborate with internal and external stakeholders to support operationalisation, care coordination and integrated service delivery.

Skills

Team leadership

Communication skills

Critical thinking

Pressure management

Education

Nursing/Allied Health qualification

Job description

Agency for Integrated Care in Singapore seeks a seasoned leader to head a team delivering referrals and AIC Link services, ensuring efficient daily operations and KPI achievement. You will optimise resources, supervise staff, manage escalations, coordinate with stakeholders, and drive process improvements for better client outcomes.

The role requires a professional qualification in Nursing or Allied Health and a minimum of 12 years in related healthcare fields, with at least 6 years in a