Care Consultant, Care Transition

Agency for Integrated Care; Singapore; On-site; SGD 54,000 - 70,000; Full time

Job summary

Agency for Integrated Care in Singapore is seeking a Care Consultant to perform comprehensive assessments across medical, social and cognitive factors to craft tailored care plans and ensure timely services.

You will interview clients in hospitals, homes, and other settings, collaborate with clinicians and caregivers, and educate families on resources from MOH and partner agencies.

Qualifications

• Professional qualification in Nursing, Social Work, Counselling or Allied Health with relevant healthcare experience.
• At least 3 years of experience in acute or community healthcare settings in Singapore.
• Knowledge in geriatrics, care coordination, community services and customer service is advantageous.

Responsibilities

• Interview clients to gather information on their needs in various settings
• Conduct assessments and leverage on the assessment done by other health professionals
• Apply clinical reasoning and identify issues including red flags
• Collaborate with multidisciplinary teams to discuss issues and formulate or refine care plans for optimal outcomes
• Implement interventions to manage identified issues and red flags, ensuring clients receive appropriate care and support
• Educate clients and caregivers on managing clients' conditions to enhance their ability to engage in self-care
• Share MOH initiatives, campaigns, programmes, services, schemes and grants to facilitate application
• Refer clients to appropriate healthcare providers and community care partners based on their needs

Skills

Interpersonal skills

Communication skills

Organizational skills

Critical thinking

Multitasking

Independent working

Education

Professional qualification in Nursing, Social Work, Counselling or Allied Health

Tools

Microsoft Office

Job description

Company description:

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://www.aic.sg.

Job description:

As Care Consultant, you will conduct comprehensive assessments to evaluate various aspects of clients' needs (e.g. medical, physical, social, economic, cognitive, and emotional factors) to generate tailored care plans and ensure appropriate services are promptly provided. You will provide caregivers with essential guidance and knowledge about available resources and services to ensure high-quality service delivery to clients.

• Interview clients to gather information on their needs in various settings, including hospitals, clients' homes, and other pertinent locations
• Conduct assessments and also leverage on the assessment done by other health professionals to gather essential information on clients
• Apply clinical reasoning and critical thinking to interpret assessment findings and identify issues, including red flags that require intervention
• Collaborate with multidisciplinary teams, including clinicians, social workers, and caregivers, to discuss issues and formulate or refine care plans for optimal outcomes
• Implement interventions to manage identified issues and red flags, ensuring that clients receive appropriate care and support
• Educate clients and caregivers on managing clients' conditions to enhance their ability to engage in self-care and cope effectively within the community
• Serve as a resource and point of contact for clients and caregivers by sharing MOH and other agency initiatives, campaigns, programmes, services, schemes and grants to facilitiate application
• Refer clients to appropriate healthcare providers and community care partners based on their needs

Job Requirements

• Professional qualification in Nursing, Social Work, Counselling, Allied Health disciplines or a similar field along with relevant healthcare experience
• At least 3 years of experience in related field in acute and/or community healthcare settings in Singapore
• Knowledge in geriatrics, care coordination, community services and customer services will be an added advantage
• Proficient in Microsoft Office (Word, Excel, Powerpoint)
• Good interpersonal, communication and organizational skills
• Exhibit strong critical thinking and problem solving skills
• Able to work independently, multitask effectively under pressure and highly adaptable to changes