Manager - National Healthcare Schemes, Operations Planning and Implementation

Agency for Integrated Care; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Agency for Integrated Care (AIC) is seeking a capable Senior Programme Manager to co-develop implementation strategies for national schemes and drive action plans with internal and external stakeholders. You will oversee SOPs, governance processes, and accreditation activities to ensure efficient administration and high-quality care outcomes.

The role requires a degree and 6+ years in healthcare-related work, with at least 2 years in supervision, and strong communication and problem-solving

Qualifications

• Degree required; 6+ years in related field.
• At least 2 years in supervisory role.
• Healthcare sector knowledge advantageous.
• Strong written and verbal communication.
• Ability to work independently and under pressure.

Responsibilities

• Drive discussions with internal and external stakeholders to co-develop implementation strategies and plans for rollout of national schemes under CHAS and PHPC.
• Guide development, implementation, and review of SOPs and accreditation processes to strengthen efficiency, governance and operations.
• Lead and guide team to ensure processes adhere to operating framework and guide.
• Oversee accreditation and partner onboarding activities with accuracy and timeliness.
• Support other programmes and priorities as assigned by supervisor with proper oversight and escalation.
• Provide secretariat support for workgroups and committees.

Skills

Leadership

Supervisory experience

Communication

Problem solving

Independent work

Resilience under pressure

Education

Degree in any discipline

Job description

Company description:

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://www.aic.sg.

Job description:

AIC is the appointed administrator for national schemes and sector development for private primary care. As a member of the operations planning and implementation team, you will be responsible for co-developing implementation strategies, executing action plans, identifying operational gaps, and providing actionable solutions to ensure that national programmes are administered efficiently, enabling more holistic care and better health outcomes for our population.

Key Responsibilities

• Drive discussions with both internal and external stakeholders to co-develop implementation strategies and operational action plans for the rollout of new initiatives under national schemes such as Community Health Assist Scheme (CHAS) and Public Health Preparedness Clinic (PHPC).
• Guide the development, implementation, and periodic review of SOPs and national schemes accreditation processes to strengthen administrative efficiency, governance, and operational effectiveness.
• Leading and guiding team to ensure operational processes are adhering to operating framework and guide.
• Oversee the processing of accreditation and partner onboarding activities, ensuring accuracy, consistency, and timely completion by the team.
• Support other programmes and operational priorities as assigned by the supervisor, while ensuring appropriate oversight, tracking, and escalation where required.
• Provide secretariat support for workgroups and committees.

Job Requirements

• Degree in any discipline, preferably in the Healthcare industry.
• 6 or more years of experiences with at least 2 years of supervisory experience.
• A good understanding of the healthcare landscape would be advantageous.
• Good written and verbal communication skills.
• Strong problem-solving abilities and critical thinking.
• Meticulous and able to work independently.
• Ability to thrive under pressure in a fast-paced and rapidly changing environment.