Assistant Cafe Manager

The Coffee Bean & Tea Leaf (S) Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A global coffee and tea company is seeking a passionate Café Manager in Singapore. You will lead our Brew Crew to deliver exceptional coffee and tea experiences, oversee café operations, and contribute to team development. Ideal candidates will have a minimum of 3 years in café management, a flexible schedule, and an excellent customer service orientation. Enjoy benefits like world-class training, competitive salary, and performance rewards in a supportive and diverse environment.

Benefits

World Class training in Barista Academy

Competitive Salary

Performance & Attendance Bonuses

Career Journey with Individual Development Plans

Medical benefits

Qualifications

• A minimum of 3 years Café Management experience or similar.
• Background as a Barista is preferred but not required.
• Ability to work in a fast-paced environment.
• Excellent coaching, communication, and interpersonal skills.
• Flexibility to work various shifts, including weekends.

Responsibilities

• Manage, coach, and develop the Brew Crew.
• Guide Brew Crew on providing exceptional customer service.
• Serve as a World Class Barista and manage café operations.
• Oversee all financial matters and maintain café appearance.

Skills

Café Management experience

Customer service orientation

Coaching skills

Interpersonal skills

Attention to detail

Tools

Microsoft Office

Job description

Our Blend

The Coffee Bean & Tea Leaf is where exploration and discovery happen every day, brought to life by a diverse team of hard-working optimists with a curiosity and passion for learning about our craft, the people we serve, and the world around us.

Passion is contagious, and we’ve got a serious case of it. If you are just as passionate as we are, come join our Brew Crew!

Brew Crew Opportunity

We are seeking friendly, curious, and passionate Café Managers to help deliver a world-class coffee and tea experience. As a manager of our Singapore Brew Crew, you will have the opportunity to grow both personally and professionally, while growing others around you.

You will enter our famous ‘Barista Academy’ from your very first day and develop expertise in the craft of coffee and tea, gaining valuable career skills — Your development is our priority.

Key Responsibilities

• Manage, coach, and develop our amazing Brew Crew, supervising a blend of Assistant Managers and Baristas on their #PurplePathway.
• Guide our Brew Crew on providing exceptional customer service on our customer coffee, tea and food experience.
• Be a World Class Barista (& Tearista!) serving our amazing customers with the finest specialty coffee & tea.
• Manage your café (sometimes called outlet!) responsibly and profitably!
• Responsible for a full range of products from our famous beverages to delicious food and beautiful merchandise.
• Create meaningful moments - Share your knowledge, our heritage, and our sustainability practices with our Brew Crew and customers.
• Oversee all financial matters honestly, efficiently, and accurately.
• Care and manage the safety & health of our Brew Crew and customers.
• Lead and take pride in the appearance of your café, maintaining a clean and organized environment, in accordance with health and safety regulations.

Your Ingredients

Our Brew Crew is fueled by curiosity. We embrace new ideas and experiences in the pursuit of bettering ourselves, our organization, and the customers we serve.

• A minimum of 3 years Café Management experience (or similar Food & Beverage outlet management).
• Background as a Barista is preferred, however not required, as training will be provided in our Barista Academy.
• Ability to work in a fast-paced environment while maintaining attention to detail and quality.
• Excellent coaching, communication and interpersonal skills.
• Previous Microsoft office (MS) experience preferred.
• Strong customer service orientation.
• Flexibility to work various shifts, including weekends and holidays.

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

• World Class training in our Singapore Barista Academy
• Competitive Salary
• Performance & Attendance Bonuses
• Career Journey with Individual Development Plans
• Medical benefits

Our ‘FROTH’ VALUES

We believe in the fundamental truths that guide us through our daily lives:

• FRIENDLINESS- We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.
• RESPECT - We are inclusive and honour each other’s values, opinions, and diversity.
• OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.
• TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
• HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work.