Asset/Capacity Manager and backup to Incident Manager

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 66,011 - 79,068; Full time

Job summary

Success Human Resource Centre Pte Ltd. is hiring an Asset/Capacity Manager and backup to Incident Manager in Singapore. This role includes ensuring sufficient capacity, managing assets, and providing technical direction during incidents.

The ideal candidate will have at least 5 years of relevant experience and must hold a degree or diploma in IT or Engineering. The position offers a contract with a monthly salary of up to $6,500 plus standby allowance. Working hours are from Mon-Fri: 8:30 am to 6 pm.

Qualifications

• Minimum 5 years of working experience in capacity, asset, and incident management processes.
• Past working experience in Cloud environment is an advantage.
• Good analytical skills with ability to work with others to resolve problems.

Responsibilities

• Ensure sufficient capacity to meet service level targets.
• Manage the Asset Register and ensure it is up to date.
• Provide technical direction during incidents and manage resolution.

Skills

Capacity Management

Incident Management

Asset Management

Excellent communication skills

Good organization skills

Education

Degree or Diploma in IT or Engineering

Tools

ITIL certification

Job description

Asset/Capacity Manager and backup to Incident Manager

Employment Type: Contract

Monthly Salary: Up to $6500 + Standby Allowance $200

• 1 year outsourced contract
• Up to $6,500 + Standby Allowance $200
• Mon-Fri : 8:30 am to 6 pm
• Ang Mo Kio

Job Descriptions

Capacity Management

• Ensures that there is sufficient capacity to meet service level targets
• Keeps IT management informed about capacity needs
• Provides capacity requirements for new or modified IT services
• Maintains an overall understanding of current service capacity and trends
• Ensures that performance testing is carried out on new and modified IT services
• Works to proactively provide sufficient IT capacity
• Produces and maintains a Capacity Plan
• Ensures that capacity-related incidents and problems are addressed
• Ensures the creation, maintenance, and use of a Capacity Management Information System (CMIS)
• Assesses the capacity impact of new change requests
• Participates on the Change Advisory Board (CAB) as needed
• Is responsible for monitoring IT capacity levels, comparing actual levels against target, and addressing shortfalls
• Carries out the Process Manager responsibilities for the Capacity Management process

Asset Management

• Owns the Asset Register
• Plans, publicizes and oversees implementation of an updated Asset Register
• Ensures that the Asset Register is populated with assets according to policy
• Ensures maintenance of the Asset Register
• Ensures that assets are uniquely identified with naming conventions. Ensures that staff comply with identification standards for object types, environments, processes, life-cycles, documentation, versions, formats, baselines, releases and templates.
• Carries out the Process Manager responsibilities for the Asset Management process

Incident Management

The role as an Incident Manager (This is a backup role to the primary incident manager)

• Provide technical direction and coordination to the resolver groups involved during an incident and disaster recovery
• Provide appropriate inputs to the problem management process, RCA preparation
• Develop an understanding of the client’s organizational structure and infrastructure environment
• Drive group chats and bridge calls effectively to resolve incidents
• Handle conflict situations and make quick decision while driving incidents
• Manage and drive third parties to the quick resolution of incidents
• Manage the use of Escalation matrix appropriately to get appropriate level of focus from technical teams and management
• Manage the incident a make informed decision to elevate as Disaster and managed the disaster accordingly
• Classify and resolve incident within the specified SLA
• Track incident until closure
• Conduct monthly briefing to the customer on incident and problem management
• Provide regular report based on SLA measurement and performance of incident and problem management

Period

• 1 year outsourced contract

Working Hours

• Mon to Fri : 8:30 am to 6 pm
• Up to $6,500 + Standby Allowance $200

Working Location

• Ang Mo Kio

Job Requirements

• Minimum 5 years of working experience in above-mentioned processes.
• Degree or Diploma, preferably IT or Engineering-related.
• Committed and motivated individual and willing to work odd hours at times when required.
• Past working experience in Cloud environment is an advantage.
• Able to handle demanding service response and recovery turnaround.
• Able to manage daily support tasks to meet stringent SLA requirements.
• Excellent scheduling and multitasking skills.
• Meticulous and process-oriented.
• Good, hard-working attitude with ability to work well under pressure.
• Good communication skills English (written, spoken).
• Good analytical skills with ability to work with others to resolve problems.
• Good organization skills, with ability to properly document and track information.
• Preferably with ITIL Intermediate/Expert certification.
• Dynamic, customer oriented, experience working in a fast paced environment.

Success Human Resource Centre Pte Ltd (EA License Number:97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805