Operator (Service Desk)

Success Human Resource Centre; Singapore; On-site; SGD 29,451 - 35,276; Full time

Job summary

Success Human Resource Centre Pte Ltd. is looking for a dedicated individual for data centre operations in Singapore. The role involves providing a single point of contact for incident management, ensuring smooth operation of data centre facilities, and troubleshooting issues as they arise.

The ideal candidate should possess at least a Diploma in IT or related fields, with a minimum of 1 year of experience in IT infrastructure operations. The position offers a basic salary of up to $2,900 and a fixed monthly shift allowance.

Qualifications

• Min ITE/Diploma in IT related courses.
• ITIL certification will be an added advantage.
• Possess Diploma in Computer Science/Electronics/IT or equivalent.
• Minimum 1 year of relevant working experience in IT infrastructure operation.
• Be customer and service oriented with a positive working attitude.

Responsibilities

• Provide single point of contact for incidents and service requests.
• Monitor, manage, and maintain data centre operation and facilities.
• Daily monitoring of status and ensure proper running of systems.
• Perform tape mount and un-mount for backup operation.
• Handle portable media storage for off-site storage.
• Liaise with vendor on maintenance and enhancement issues.
• Troubleshoot and report system incidents/problems.
• Resolve incidents related to routine problems or known issues.
• Adhere to service level agreement for response and turnaround times.
• Able to work shift including weekends and public holidays.

Job description

• 1 year contract (renewal basis)
• Ang Mo Kio
• 12 Hours Rotating Shift (8AM – 8PM / 8PM – 8AM)
• Basic Salary / Up to $2,900 + Shift Allowance

Responsibilities

Provide single point of contact for incident, service request, and escalation.

• Monitor, manage, and maintain data centre operation and facilities.
• Daily monitoring of status
• Ensure proper running of the existing data centre systems.
• Perform tape mount and un-mount for the backup operation.
• Handle the portable media storage for off-site storage.
• Liaise with the vendor on maintenance and enhancement issues.
• Troubleshoot and report system incidents/problem and abnormalities.
• Resolve incidents related to routine problems or known issues.
• Adhere to service level agreement for response time and turnaround time.
• Able to work shift including weekends and public holidays.

Period

• 1 year contract (renewal basis)

Location

• Ang Mo Kio

Working Hours

• 12 hours rotating shift (2 days work, 2 days’ rest, 3 days work, 2 days’ rest, repeat cycle).
• Hours: 8AM to 8PM / 8PM – 8AM.
• Basic Salary / Up to $2900 (depends on qualification and experience)
• Fixed $200 monthly shift allowance

Requirements

• Min ITE/Diploma in IT related courses
• ITIL certification will be an added advantage.
• Possess Diploma in Computer Science/Electronics/IT or equivalent
• Minimum 1 year of relevant working experience in IT infrastructure operation
• Be customer and service oriented, positive working attitude
• 1 year outsourced contract

[e-mail] (Reg No: R1107386)