IT Service Engineer

Success Human Resource Centre; Singapore; On-site; SGD 39,000 - 46,000; Part time

Job summary

Success Human Resource Centre Pte Ltd is seeking an IT Service Engineer in Singapore on a 2-year contract to deliver reliable, secure, and responsive helpdesk services. You will support end users, manage incidents, and maintain IT assets in line with corporate policies and audit standards to enable smooth daily operations.

The role covers Level 1–2 support, asset provisioning, onboarding/offboarding, room and collaboration tool support, and escalation of security matters.

Qualifications

• Diploma or degree in Information Technology, Computer Science, or related field.
• 1–3 years of IT Helpdesk, Desktop Support, or Service Desk experience.
• Familiarity with Windows OS, Microsoft 365, endpoint devices, and basic networking.

Responsibilities

• Provide Level 1 and Level 2 IT support for end-user devices, systems and applications.
• Diagnose and resolve hardware, software, network, and access issues per SLA.
• Log, monitor and manage incidents and service requests.
• Use AI-driven tools to boost productivity and IT support workflows.
• Provision, tag, register, and dispose IT assets per policy.
• Assist onboarding/offboarding and equipment management.
• Support meeting rooms and collaboration platforms.
• Escalate complex security matters as needed.
• Develop and maintain SOPs and knowledge base.
• Supervise IT projects and handle ad hoc duties.

Skills

IT Helpdesk

Desktop Support

Customer Service

Incident Management

Cybersecurity

Windows / Microsoft 365

AI in IT Support

Education

Diploma or Degree in IT

Tools

Microsoft 365

Job description

- 2 years contract (renewable/convertible)
- Up to $3,800
- Mon – Fri: 8.30am–6pm
- Ang Mo Kio /Jurong East (shuttle service from Yio Chu Kang to Ang Mo Kio MRT)

Job Responsibilities

This position reports directly to Corporate Business Operations and is tasked with providing dependable, secure, and responsive IT helpdesk services. The IT Service Engineer is responsible for supporting end users, overseeing incident management and service requests, and ensuring the maintenance of IT assets in accordance with corporate policies and audit standards to facilitate efficient daily operations.

• Deliver Level 1 and Level 2 IT support for end-user devices, systems, and enterprise applications.
• Diagnose and resolve hardware, software, network, and access issues in compliance with SLA requirements.
• Log, monitor, and manage incidents and service requests efficiently.
• Utilize AI-driven tools to enhance productivity and optimize IT support workflows, promoting timely issue resolution and ongoing service enhancement.
• Conduct IT asset provisioning, tagging, registration, and disposal in accordance with organizational policies.
• Facilitate user onboarding and offboarding processes, including account setup and equipment management.
• Provide support for meeting rooms, collaboration platforms, and end-user productivity solutions.
• Escalate complex technical and security matters to appropriate teams when necessary.
• Develop and maintain SOPs, knowledge base documentation, and other support materials.
• Project and Ad Hoc Responsibilities: Supervise assigned IT projects and undertake additional IT-related duties as required.

Period

• 2 years contract (renewable/convertible)
  

Location

• Ang Mo Kio /Jurong East (shuttle service from Yio Chu Kang to Ang Mo Kio MRT)

Working hours

• Mon – Fri: 8.30am–6pm
• Up to $3,800

Job Requirements

• Diploma or degree in Information Technology, Computer Science, or a related field.
• One to three years of experience in IT Helpdesk, Desktop Support, or Service Desk positions.
• Familiarity with Windows operating systems, Microsoft 365, endpoint devices, and fundamental networking concepts.
• Excellent customer service, communication, and problem-solving abilities.
• Demonstrated organisational skills with the ability to manage multiple tasks efficiently.
• Proven capability in practising cybersecurity policies, including proficiency in key cybersecurity principles, vulnerability scanning, and system hardening methods.
• Exposure to ITIL methodologies, ISO 27001 standards, or audit-related environments is considered advantageous.
• Experience with or familiarity in AI development, participation in AI-related projects, or knowledge of AI technologies is highly regarded.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd(EA License Number:97C4832)