Assistant Manager, Service Delivery (DSC/JH)

ST ENGINEERING INFO-SECURITY PTE. LTD; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

ST ENGINEERING INFO-SECURITY PTE. LTD in Singapore is seeking a project and service delivery professional to manage infrastructure sustainment projects, coordinate cross-functional teams, and ensure SLA deliverables.

You will work with the Customer Success Division to align infrastructure support with client needs, monitor performance, and drive continuous improvement while leading junior staff and maintaining security posture.

Qualifications

• Experience in infrastructure management and IT service delivery, preferably in information security.
• Strong organisational and communication skills with cross-functional teams and clients.
• Good problem-solving capabilities with attention to detail and analytical mindset.
• Proven ability to manage projects and resources ensuring timely, quality service delivery.
• Committed to continuous learning and professional development.
• Collaborative approach promoting inclusivity and diverse perspectives.

Responsibilities

• Assist in planning and delivering infrastructure sustainment projects aligned with business objectives and customer expectations.
• Coordinate between teams and stakeholders to ensure seamless service delivery.
• Monitor and analyze system performance and service metrics to identify improvement opportunities.
• Support risk management by identifying issues and escalating appropriately.
• Develop and implement processes and best practices to sustain infrastructure integrity and performance.
• Provide leadership and guidance to junior staff.
• Collaborate with Customer Success Division to align infrastructure support with client needs.

Skills

Infrastructure management

IT service delivery

Project management

Stakeholder coordination

Analytical mindset

Problem solving

Communication skills

Leadership

Education

IT/Engineering degree

ITIL certification

PMP certification

Tools

Microsoft Office

Job description

The primary focus of this role is to manage and coordinate projects, resources, and operational SLA deliverables to drive operational excellence and achieve outstanding customer success outcomes.

Responsibilities

• Assist in planning and delivering infrastructure sustainment projects aligned with business objectives and customer expectations.

• Coordinate between various teams and stakeholders to ensure seamless execution of service delivery.

• Monitor and analyze system performance and service metrics to identify improvement opportunities.

• Support risk management efforts by proactively identifying potential issues and escalating them appropriately.

• Contribute to the development and implementation of processes and best practices aimed at sustaining infrastructure integrity and performance.

• Provide leadership and guidance to junior staff members, fostering a collaborative and productive work environment.

• Collaborate with the Customer Success Division to align infrastructure support with evolving client needs and enhance overall satisfaction.

Requirements

• Demonstrated experience in infrastructure management, IT service delivery, or a related field, preferably within the information security sector.

• Strong organisational and communication skills, with the ability to work effectively with cross-functional teams and clients.

• Good problem-solving capabilities, detail-oriented with an analytical mindset.

• Proven ability to manage projects and resources, ensuring timely and quality service delivery.

• Committed to continuous learning and professional development.

• A collaborative approach, promoting inclusivity and respect for diverse perspectives.

• Qualifications in Information Technology, Engineering, or related disciplines would be advantageous.

• Expected to be on 24x7 standby, with allowance.

• ITIL and PMP certification preferred.

Work location: Jurong East