Incident Manager

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 71,089 - 85,150; Full time

Job summary

A human resource consultancy firm based in Singapore is seeking an experienced IT Service Operations professional. This role involves providing technical direction during incidents, managing IT problems, and driving third-party resolution efforts. The ideal candidate will have a degree in Computer Science and 5 to 8 years of IT experience, with proven analytical and organizational skills. This is a 1-year contract position with a salary of up to $7,000, offering standard office hours from Monday to Friday.

Qualifications

• Minimum 5 to 8 years IT experience.
• 3 to 5 years of experience in Service Operations.
• ITIL certification will be an advantage.

Responsibilities

• Provide technical direction during incidents.
• Drive group chats and bridge calls effectively.
• Manage and resolve incidents as per SLA.

Skills

Analytical skills

Conflict resolution

Organization skills

Education

Degree in Computer Science or equivalent

Job description

Responsibilities:

• Provide technical direction and coordination to the resolver groups involved during an incident and disaster recovery.
• Provide appropriate inputs to the problem management process, RCA preparation.
• Develop an understanding of the client’s organizational structure and infrastructure environment.
• Drive group chats and bridge calls effectively to resolve incidents.
• Handle conflict situations and make quick decision while driving incidents.
• Manage and drive third parties to the quick resolution of incidents.
• Manage the use of Escalation matrix appropriately to get appropriate level of focus from technical teams and management.
• Manage the incident a make informed decision to escalate as Disaster and managed the disaster accordingly.
• Classify and resolve incident within the specified SLA.
• Conduct monthly briefing to the customer on incident and problem management.
• Provide regular report based on SLA measurement and performance of incident and problem management.

Period:

• 1 Year contract

Location:

• Ang Mo Kio

Working Hours:

• Mon – Fri
  • Office Hours
• Up to $7,000

Requirements:

• Degree in Computer Science, Computer Engineering or equivalent.
• Minimum 5 to 8 years IT experience
• Minimum 3 to 5 years of experience in Service Operations including hands-on experience in managing IT incidents and problems.
• Good analytical skills with ability to work with others to resolve problems.
• Good organization skills, with ability to properly document and track information.
• ITIL certification will be an advantage.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[e-mail] (Reg No: R1077386)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

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