Senior Enterprise AI CSM (ASEAN/Singapore)

EngineersOfAI; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Anthropic in Singapore is hiring an experienced Customer Success Manager to partner with ASEAN customers, guiding them through Claude capabilities including Claude Enterprise, Claude Code, and the API. You will build trusted relationships, understand business goals, and work with global teams to scale usage, drive adoption, and expand value across their organizations.

As the first in-region CS leader, you will shape Singapore processes and represent Anthropic's brand in a fast-growing market,

Qualifications

• 8+ years of experience in customer success or similar role.

Responsibilities

• Build trusting, strategic relationships with customer decision makers to understand their business and objectives.
• Become an expert in Anthropic's products across API, Claude Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions.
• Leverage your deep knowledge of the customer and regional nuances to proactively drive usage planning and adoption across consumption-based and seat-based products.
• Monitor usage patterns and identify optimization opportunities to drive full value from contracted commitments.
• Serve as the customer's thought partner, sharing Anthropic's product roadmap and engaging Product PMs as the voice of ASEAN and broader APAC customers.
• Document and quantify customer value realized through ROI and impact metrics to build internal business cases for continued investment.
• Identify potential use cases and lines of business not currently onboarded, partnering with customers to discover new applications for Claude across departments.
• Develop and execute change management strategies to drive end-user adoption and maximum value.
• Own the customer experience across their lifecycle — managing comprehensive account and success plans, Quarterly Business Reviews, and acting as the primary conduit between the customer and Anthropic.
• Build Anthropic's brand and customer relationships as the early in-region CS presence, developing ASEAN-specific processes, playbooks, and best practices.

Job description

Anthropic in Singapore is hiring an experienced Customer Success Manager to partner with ASEAN customers, guiding them through Claude capabilities including Claude Enterprise, Claude Code, and the API. You will build trusted relationships, understand business goals, and work with global teams to scale usage, drive adoption, and expand value across their organizations.

As the first in-region CS leader, you will shape Singapore processes and represent Anthropic's brand in a fast-growing market,