As400 Production support

TechCom Solutions Pte Ltd; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

TechCom Solutions is seeking a Level 3 application and user support specialist to maintain the GMI vendor application running on the AS/400 system for a leading investment bank in Singapore. You will diagnose complex issues, guide users to effective solutions, and collaborate with cross-functional teams to ensure smooth operation and ongoing maintenance of the GMI environment.

This role offers exposure to a demanding financial services setting and requires onboarding to domain training and

Qualifications

• Experience in Level 3 application support for enterprise systems.
• Familiarity with IBM AS/400 systems and related incident handling.
• Exposure to investment banking environments is advantageous.

Responsibilities

• Deliver Level 3 support for the GMI application by diagnosing and resolving complex technical issues to maintain system stability
• Provide user support by troubleshooting application problems and guiding users to effective solutions
• Apply technical knowledge of the AS/400 system to analyze and resolve system-related incidents impacting the GMI application
• Collaborate with cross-functional teams to coordinate support and maintenance activities for the GMI application
• Participate in onboarding domain training to deepen understanding of the investment banking environment and application context

Job description

Company Overview

TECHCOM SOLUTIONS, founded in 2003, is a Singapore-based IT total solutions provider serving government agencies, MNCs, system integrators, educational institutions, and BFSI across Singapore and APAC. We specialize in outsourcing, managed services, and staffing solutions.

Job Summary

Provide Level 3 application and user support for the GMI vendor application running on the AS/400 system for a leading investment bank, ensuring smooth operation and maintenance.

Responsibilities

• Deliver Level 3 support for the GMI application by diagnosing and resolving complex technical issues to maintain system stability
• Provide user support by troubleshooting application problems and guiding users to effective solutions
• Apply technical knowledge of the AS/400 system to analyze and resolve system-related incidents impacting the GMI application
• Collaborate with cross-functional teams to coordinate support and maintenance activities for the GMI application
• Participate in onboarding domain training to deepen understanding of the investment banking environment and application context