Technology Support III

JPMorgan Chase & Co.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

JPMorgan Chase & Co. in Singapore is seeking a Technology Support III to ensure the stability, performance, and reliability of iSeries and Digital Post Trade Applications Production Management within the Commercial & Investment Bank (CIB).

You will troubleshoot, maintain, and resolve production service interruptions, monitor environments with observability tools, and collaborate with stakeholders across business and technology to deliver a seamless user experience and drive continuous

Qualifications

• 3+ years of IT service troubleshooting and production support experience.
• Bachelor's degree in Computer Science or equivalent.
• Experience with iSeries development/production support (OS400, CLP, RPG, MQ, SQL).
• Strong written and verbal communication.
• Familiarity with ITIL processes and observability/monitoring.
• Experience in large-scale on-prem and cloud environments.

Responsibilities

• Provide end-to-end application or infrastructure service delivery.
• Maintain production systems for stability and availability.
• Monitor production environments for anomalies using observability tools.
• Escalate issues and communicate solutions to stakeholders.
• Analyze incidents and changes across full-stack tech systems.

Skills

Communication skills

Problem solving

Project leadership

Adaptability

Independent work

Education

Bachelor's Degree in Computer Science or equivalent

Tools

OS400

CLP

RPG

MQ Series

SQL

Observability tools

ITIL

Job description

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in iSeries and Digital Post Trade Applications Production Management in Commercial & Investment Bank (CIB), you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, expedite, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• Proven working experience in iSeries development and/or production support environment with knowledge of OS400, CLP, RPG, MQ Series, SQL
• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Bachelor's Degree in Computer Science or equivalent
• Excellent written and verbal communication skills to confidently and clearly communicate at various levels
• Proactive, adaptive and independent with proven capability to lead a project initiative
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Knowledge in Unix/Linux environment
• Working understanding of public cloud