AS400 L2 Production Application Support Analyst - Core Banking Payments

D L RESOURCES PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

D L RESOURCES PTE LTD in Singapore is hiring a Production Support Analyst to perform root cause analysis on application defects, prioritize issues, and support end-to-end testing from SIT to Production. The role requires a Bachelor's degree in CS and 3+ years across multiple technologies, with strong troubleshooting, communication, and ability to work independently.

Familiarity with payments domain is a plus.

Qualifications

• Bachelor's degree in Computer Science or related field required.
• 3+ years of production support experience across multiple technologies/platforms.
• Strong troubleshooting, analytical and problem-solving skills.
• Excellent written and oral communication with stakeholders, users and vendors.
• Ability to quickly adapt to new technologies and environments.
• Able to work independently with minimal supervision.

Responsibilities

• Perform root cause analysis on application defects and provide remediation.
• Prioritize defects and plan production releases based on defect criticality.
• Perform code development, support SIT, UAT and deployment to Production environments during green-zone.
• Proactively look for areas to improve system resiliency and performance to scale to volumes.
• Maintain production stability by ensuring deployments have completed risk and impact assessments.
• Communicate clearly and timely with stakeholders regarding application issues or queries.
• Assist production level 2 support with incident investigations and feasibility of recovery, including after-hours as needed.
• Comply with SDM guidelines, processes, and IT policies.
• Share production defect learnings with internal teams to improve quality and minimize future defects of delivery.
• Ensure production release documentation is properly updated.

Skills

Troubleshooting

Analytical thinking

Communication

Stakeholder management

Independent working

Adaptability

Education

Bachelor's Degree in Computer Science or related field

Tools

AS400

RPG/LE

CL/LE

COBOL400

SQL

Query400

ALDON

IBM RDi

BMC Control-M

Splunk

BMC Helix

Job description

Responsibilities

• Perform root cause analysis on application defects and provide solution for remediation.


• Prioritize defects and plan for production release based on defect criticality


• Perform code development, support end-to-end testing in SIT, UAT and deployment to Production environments during green-zone.


• Proactively looking at areas of improvement to improve system resiliency and performance to scale to volumes


• Maintain production stability by ensuring deployments have completed the necessary risk and impact assessments.


• Communicate in a clear, concise, and timely manner to stakeholders with respect to application related issues or queries.


• Assist production level 2 support with incident investigations, root cause analysis and feasibility of recovery approach as and when required. This includes after office hours or weekend support on a need basis.


• Comply to established SDM guidelines, processes, and IT policies.


• Share production defect support learning outcomes with internal teams to improve quality and minimize future defects of application delivery


• Ensure application documentation is properly updated for each production release

Requirements

• Education:
  
  
  
  • Bachelors' Degree in Computer Science or related field.
  
  
  • 3 or more years' of production support experience across multiple technologies / platform
  
  
  
  


• Essential:
  
  
  
  • Strong troubleshooting, analytical and problem-solving skills
  
  
  • Strong written, oral communication skills and able to manage stakeholders / user / vendor
  
  
  • Ability to easily adopt to any technology / environment
  
  
  • Able to work independently with minimal supervision
  
  
  
  


• Preferably:
  
  
  
  • Preferably with knowledge in payments domain such as remittances (MT/MX/ISO20022 SWIFT message formats), cross-border payments and overseas local payments such as CNAPS, RENTAS, RTGS, Bahtnet, CITAD and BI-RTGS.
  
  
  
  


• Knowledge in ITIL areas of incident and problem management.


• Key Domain/ Technical Skills:
  
  
  
  • Technically sound in AS400 platform & RPG/LE, CL/LE, COBOL400, SQL and Query400
  
  
  • Experienced with ALDON and IBM RDi change management tools
  
  
  • Experienced with BMC Control-M, Splunk and BMC Helix