Application Support Engineer L2 - SaaS & Integrations

MICHAEL PAGE INTERNATIONAL PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent digital services provider is seeking an experienced Application Support Specialist to provide advanced support for various systems, including Salesforce and Management Systems. The ideal candidate will have a diploma or degree in IT, at least 3 years of experience, and expertise in troubleshooting integrations. This role offers a collaborative environment with growth opportunities in technology.

Benefits

Chance to contribute to a technology-focused department

Collaborative work environment

Qualifications

• At least 3 years experience in application support role.
• Knowledge of ITIL and cloud platforms.
• Hands on with application integrations and troubleshooting SaaS/web applications.
• Skilled in log and error trace analysis.

Responsibilities

• Provide advanced support for Salesforce and Management Systems.
• Troubleshoot integration failures and batch processing issues.
• Analyse logs and configurations to resolve complex incidents.
• Manage advanced service requests and coordinate on feature rollouts.

Skills

Application support

Troubleshooting

APIs

ServiceNow

HTML5

JavaScript/jQuery

CSS

Microsoft Power Platform

Education

Diploma or Degree in Information Technology or a related field

Tools

Postman

JIRA

Power Platform

Job description

A prominent digital services provider is seeking an experienced Application Support Specialist to provide advanced support for various systems, including Salesforce and Management Systems. The ideal candidate will have a diploma or degree in IT, at least 3 years of experience, and expertise in troubleshooting integrations. This role offers a collaborative environment with growth opportunities in technology.