Application Support Analyst — Incident, RCA & Go-Live

re-zoo-me

Singapore

Hybrid

SGD 60,000 - 90,000

Full time

8 days ago

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Job summary

re-zoo-me in Singapore is seeking an Application Support Analyst to join our client team. The role focuses on incident RCA, troubleshooting, and resolving production issues for web applications and microservices.

You will work with Business Analysts, Technical Support, and Development teams to propose fixes, manage change, and monitor performance to ensure stability and go-live success in a fast-paced environment.

Qualifications

Experience in Supply Chain/Trade Finance/Electronic Invoicing.
Knowledge of XML, SWIFT, EDIFACT, ISO20022 & data transformations.
Experience with web applications and microservices, integrations, APIs, REST.
Experience with Java/J2EE, WebSphere/WebLogic, Spring/Spring Boot, Angular, and Bootstrap.
Knowledge of SSL/TLS, PKI, Certificates, and user authentication.
Hands-on experience with Unix/Linux, Crontab/Autosys/Quartz, ServiceNow, SharePoint, and JIRA.
Experience with Oracle SQL/PLSQL.

Responsibilities

Provide L2 incident support with RCA and workaround solutions.
Collaborate with BA, Tech Support and Dev teams for fix proposals.
Prioritize tickets with Product Owners and stakeholders; manage release scope.
Analyze incident patterns and implement permanent fixes; automate repetitive tasks.
Monitor application performance with L2 team and identify improvement opportunities.
Support Go-Live activities including testing, sign-off and post-go-live monitoring.