Production Application Support Engineer

re-zoo-me; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

re-zoo-me is seeking a production support engineer to maintain and support business-critical applications in a fast-paced production environment. You will handle L2/L3 support, incident management, and root cause analysis with a focus on system stability.

You will work with Unix/Linux, SQL, Grafana, ELK, MQ/Kafka, and CI/CD tooling to monitor, diagnose, and resolve issues. On-call rotations and collaboration with development and infrastructure teams are essential.

Qualifications

• 4 to 6 years of experience in Application/Production Support.
• Strong Unix/Linux hands-on experience.
• Strong SQL skills for data analysis.
• Experience supporting production-critical applications.
• Proficient in incident management and root cause analysis.
• Experience with Grafana/ELK.
• Knowledge of MQ or Kafka messaging.
• Familiarity with CI/CD and release support.
• Ability to manage multiple priorities in fast-paced environments.
• Strong communication and stakeholder management.

Responsibilities

• Provide L2/L3 application support for production systems, ensuring high availability and operational stability.
• Investigate, troubleshoot, and resolve application, system, and data-related issues.
• Perform incident management, problem management, and root cause analysis for production incidents.
• Execute SQL queries to analyze data, troubleshoot issues, and support business investigations.
• Utilize Unix/Linux environments for monitoring, diagnostics, log analysis, automation, and operational support activities.
• Monitor application health using Grafana, ELK, MQ/Kafka, and related monitoring platforms.
• Collaborate with development, infrastructure, and business teams to drive timely issue resolution.
• Support deployment activities, release validation, and production readiness processes.
• Contribute to process improvements, documentation, and operational excellence initiatives.
• Participate in on-call or production support rotations as required.

Skills

Unix/Linux

SQL

Incident management

Root cause analysis

Communication

Stakeholder management

Production support

On-call

Tools

Grafana

ELK

MQ/Kafka

CI/CD

Job description

re-zoo-me is seeking a production support engineer to maintain and support business-critical applications in a fast-paced production environment. You will handle L2/L3 support, incident management, and root cause analysis with a focus on system stability.

You will work with Unix/Linux, SQL, Grafana, ELK, MQ/Kafka, and CI/CD tooling to monitor, diagnose, and resolve issues. On-call rotations and collaboration with development and infrastructure teams are essential.