Global Application Support Analyst

Peninsula; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Peninsula is seeking an Application Support Analyst in Singapore. The role is part of the global Application Support team and focuses on business-critical applications, integrations and processes used by trading, operations, invoicing and legal teams.

You will investigate incidents, analyze data issues, coordinate resolution with internal teams and third-party suppliers, and keep stakeholders informed throughout issue lifecycles.

Responsibilities

• Act as a front-line responder within the Application Support team, resolving incidents and service requests raised by users.
• Take end-to-end ownership of assigned incidents, service requests and problems through to confirmed resolution.
• Maintain a clear understanding of the status, impact, dependencies and next actions for all work.
• Assess and document operational, financial and user impact to prioritise by impact, urgency and risk.
• Provide clear, timely updates throughout the issue lifecycle, including risks and next steps.
• Escalate ageing, stalled or high-risk issues before service levels are missed.
• Apply incident, request, problem, change and knowledge management processes consistently.
• Validate requests and supporting evidence before making application or data changes, maintaining an audit trail.
• Monitor and support application integrations, interfaces, and data-processing activities.
• Investigate failed or delayed processing and assess downstream business impact using logs and queries.
• Identify recurring issues, support root cause analysis and drive corrective actions to completion.
• Identify and implement process improvements, automation opportunities and self-service capabilities.
• Maintain support guides, knowledge articles and training materials and provide user training.

Job description

Peninsula is seeking an Application Support Analyst in Singapore. The role is part of the global Application Support team and focuses on business-critical applications, integrations and processes used by trading, operations, invoicing and legal teams.

You will investigate incidents, analyze data issues, coordinate resolution with internal teams and third-party suppliers, and keep stakeholders informed throughout issue lifecycles.