Application Support & Release Reliability Specialist

Neurones IT Asia; Singapore; On-site; SGD 54,000 - 78,000; Full time

Job summary

Neurones IT Asia is seeking an Application Support Analyst in Singapore to join an L2 team handling incident RCA, troubleshooting, and change management. You will collaborate with analysts, development, and product owners on data fixes and production stability.

Experience in Supply Chain/Trade Finance or Electronic Invoicing is preferred. The role requires knowledge of XML, SWIFT, EDIFACT, ISO20022, and RESTful APIs, plus Unix/Linux skills and tools like JIRA and ServiceNow.

Qualifications

• Strong functional & business analysis skills; ability to bridge Business/Operations and IT.
• Experience in Supply Chain/Trade Finance/Electronic Invoicing preferred.
• Knowledge of XML, SWIFT, EDIFACT, ISO20022 & data transformations.
• Experience with web applications and microservices, integrations, APIs, REST, and high-volume, low-latency, high-availability applications.
• Knowledge of SSL/TLS, PKI, Certificates, and user authentication.
• Hands-on experience with Unix/Linux, Crontab/Autosys/Quartz, ServiceNow, SharePoint, and JIRA.
• Experience with Oracle SQL/PLSQL.

Responsibilities

• Incident Support: Assist the L2 team with RCA and workaround solutions for production issues.
• Troubleshooting: Work with Business Analysts, Tech Support, and Development on RCA and fixes.
• Problem & Change Management: Prioritize tickets; manage release scoping and data fixes.
• Continuous Improvement: Analyze incident patterns; implement permanent solutions and automations.
• Application Stability: Monitor performance with L2 and identify optimization opportunities.
• Go-Live Support: Support releases, testing, migration, and post-go-live monitoring.
• Compliance: Adhere to Bank policies, standards, and practices.
• Strong business analysis to bridge Business/Operations and IT.

Skills

RCA analysis

Troubleshooting

Business analysis

Unix/Linux

JIRA

Tools

JIRA

ServiceNow

SharePoint

Crontab/Autosys/Quartz

Oracle SQL/PLSQL

Job description

Neurones IT Asia is seeking an Application Support Analyst in Singapore to join an L2 team handling incident RCA, troubleshooting, and change management. You will collaborate with analysts, development, and product owners on data fixes and production stability.

Experience in Supply Chain/Trade Finance or Electronic Invoicing is preferred. The role requires knowledge of XML, SWIFT, EDIFACT, ISO20022, and RESTful APIs, plus Unix/Linux skills and tools like JIRA and ServiceNow.