APAC Retail Executive Relations Lead

Apple; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech company in Singapore is seeking an APAC Retail Executive Relations Team Manager to lead a team supporting executive escalations for the Apple Store Online. The role involves partnering with management across various divisions to enhance customer service recovery processes while fostering an inclusive environment. Ideal candidates have supervisory experience in customer service and strong leadership skills. This role emphasizes collaboration, problem-solving, and effective communication.

Qualifications

• 4+ years of supervisory experience in a customer service/support environment.
• Experience managing a diverse group of people and responsibilities.
• Experienced in leading people and projects with a worldwide scope.

Responsibilities

• Lead a team supporting executive escalations related to the Apple Store Online and Apple Retail Stores.
• Partner with management across functional areas and divisions.
• Contribute to an inclusive environment and demonstrate Apple's values.

Skills

Supervisory experience

Complex problem evaluation

Strong leadership skills

Excellent communication

Job description

A leading tech company in Singapore is seeking an APAC Retail Executive Relations Team Manager to lead a team supporting executive escalations for the Apple Store Online. The role involves partnering with management across various divisions to enhance customer service recovery processes while fostering an inclusive environment. Ideal candidates have supervisory experience in customer service and strong leadership skills. This role emphasizes collaboration, problem-solving, and effective communication.