APAC Partner Success Lead - Resell & Growth

NiCE; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Benefits offered by this job

NiCE-FLEX hybrid model

Job summary

NiCE in APAC seeks a Manager, Partner Success – Resell to lead partner engagement for resale partners and drive value for customers. You will coordinate enablement, reviews, and adoption activities while managing risk and ensuring strong relationships across APAC.

You will collaborate with Sales, Support, Product, and leadership to align on priorities and execute regional partner strategies, with travel up to 30% across APAC.

Qualifications

• 7+ years in Partner Success, Customer Success, or related role.
• Experience supporting APAC partners and customers.
• Strong communication and stakeholder management skills.

Responsibilities

• Manage day-to-day Partner Success engagement for APAC resale partners.
• Build relationships with regional partner contacts and internal teams.
• Track health, enablement needs, and escalations to support retention and growth.
• Support enablement, onboarding, reviews, and adoption activities for partners.
• Identify risks, remove blockers, and escalate issues to protect relationships.
• Collaborate with regional leadership and cross-functional teams on plans.
• Drive consistent partner programs, onboarding and customer-impact initiatives.

Skills

Partner Success

Customer Success

Account Management

Stakeholder Management

Communication

Execution

Travel up to 30%

Job description

NiCE in APAC seeks a Manager, Partner Success – Resell to lead partner engagement for resale partners and drive value for customers. You will coordinate enablement, reviews, and adoption activities while managing risk and ensuring strong relationships across APAC.

You will collaborate with Sales, Support, Product, and leadership to align on priorities and execute regional partner strategies, with travel up to 30% across APAC.