APAC Order Management & Logistics Specialist

Accountstaff (EA); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Accountstaff (EA) is seeking a dedicated Order Management professional to oversee SAP-based processing for Asia Pacific shipments. You will manage orders end-to-end, liaise with customers and internal teams, and ensure timely fulfillment and documentation across the supply chain.

The role involves coordinating with sites, planners, and regulatory affairs to maintain accurate demand signals, manage samples and regulatory requirements, and monitor LC compliance for bank submissions.

Responsibilities

• Provide Order Management and customer support for shipments into and out of Asia Pacific region.
• Take responsibility for the order fulfillment process and ensure orders are processed in a timely manner.
• Act as liaison between customer, supplying site and BSC team.
• Create sales orders and purchase orders in SAP system.
• Ensure orders are created in SAP within 48hrs.
• Provide order acknowledgement or email notification if third party customer.
• Execute order changes in SAP after agreement with Planners, site logistics and customers.
• Perform weekly PO/SO comparison and align with BSC team.
• Perform daily delivery creation upon batch yield from supplying site.
• Generate weekly delivery report and check auto PO and auto delivery transactions.
• Ensure LC compliance and timely submission to the bank for collection.
• Support market on end to end registration samples requirements.
• Coordinate with shipping site to source samples considering shelf life and regulatory requirements.
• Perform necessary documentation and material allocation.
• Initiate RCT requests and coordinate with Medical Directors for approval.
• Initiate master data setup and plant extension.
• Upload FC for B2B products.
• Maintain clean demand signal to the site and manage replenishment planning exceptions.
• Communicate supply constraints to AM and SCM stakeholders.
• Identify critical shipments and mitigate when necessary.
• Partner with Regulatory Affair to address supply impact from regulatory changes and ensure alignment with market guidelines.
• Conduct IQV risk assessment on FG inventory at sites; perform root-cause analysis on high-risk write-offs.
• Update supply planning parameters and master data maintenance.

Job description

Accountstaff (EA) is seeking a dedicated Order Management professional to oversee SAP-based processing for Asia Pacific shipments. You will manage orders end-to-end, liaise with customers and internal teams, and ensure timely fulfillment and documentation across the supply chain.

The role involves coordinating with sites, planners, and regulatory affairs to maintain accurate demand signals, manage samples and regulatory requirements, and monitor LC compliance for bank submissions.