Associate Specialist, Order Management

Accountstaff (EA); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Accountstaff (EA) is seeking a dedicated Order Management professional to oversee SAP-based processing for Asia Pacific shipments. You will manage orders end-to-end, liaise with customers and internal teams, and ensure timely fulfillment and documentation across the supply chain.

The role involves coordinating with sites, planners, and regulatory affairs to maintain accurate demand signals, manage samples and regulatory requirements, and monitor LC compliance for bank submissions.

Responsibilities

• Provide Order Management and customer support for shipments into and out of Asia Pacific region.
• Take responsibility for the order fulfillment process and ensure orders are processed in a timely manner.
• Act as liaison between customer, supplying site and BSC team.
• Create sales orders and purchase orders in SAP system.
• Ensure orders are created in SAP within 48hrs.
• Provide order acknowledgement or email notification if third party customer.
• Execute order changes in SAP after agreement with Planners, site logistics and customers.
• Perform weekly PO/SO comparison and align with BSC team.
• Perform daily delivery creation upon batch yield from supplying site.
• Generate weekly delivery report and check auto PO and auto delivery transactions.
• Ensure LC compliance and timely submission to the bank for collection.
• Support market on end to end registration samples requirements.
• Coordinate with shipping site to source samples considering shelf life and regulatory requirements.
• Perform necessary documentation and material allocation.
• Initiate RCT requests and coordinate with Medical Directors for approval.
• Initiate master data setup and plant extension.
• Upload FC for B2B products.
• Maintain clean demand signal to the site and manage replenishment planning exceptions.
• Communicate supply constraints to AM and SCM stakeholders.
• Identify critical shipments and mitigate when necessary.
• Partner with Regulatory Affair to address supply impact from regulatory changes and ensure alignment with market guidelines.
• Conduct IQV risk assessment on FG inventory at sites; perform root-cause analysis on high-risk write-offs.
• Update supply planning parameters and master data maintenance.

Job description

• Provide Order Management and customer support for all shipments into and out of Asia Pacific region
• Takes responsibility for the order fulfillment process and ensure orders are processed in a timely manner.
• Act as the liaison between customer, supplying site and BSC team
• Create sales orders and purchase orders in SAP system
• Ensure orders are created in SAP system within 48hrs.
• Provide order acknowledgement or email notification if third party customer.
• Execute order changes in SAP system after agreement with Planners, site logistics and customers.
• Perform weekly PO/SO comparison and ensure order changes are aligned with BSC team.
• Perform daily delivery creation upon batch yield from supplying site
• Generate weekly delivery report and perform checks to ensure auto PO and auto delivery transactions are in order.
• Takes responsibility to ensure LC compliance and orders are closely tracked and processed timely for submission to the bank for collection
• Provide support to market on end to end registration samples requirements.
• Co-ordinate with shipping site and source for the right sample, taking into consideration the right shelf life, regulatory requirements, etc
• Perform necessary documentation and material allocation.
• Initiate RCT request and co-ordinate with Medical Directors in Market for necessary approval.
• Initiate master data set up and plant extension
• Upload FC for B2B products
• Maintain clean demand signal to the site, weekly review, and take action on replenishment planning exception (pull in/ push out/ expiry)
• Communicate supply constraints and issues to AM and SCM stakeholders.
• Identify critical shipment and escape when necessary.
• Partner with Regulatory Affair to address and mitigate supply impact from Regulatory changes. Manage demand signal together with Site Planner and E2E to ensure material cut over, prebuild inventory and remaining shelf-life expectation are aligned to market regulatory guidelines.
• Conduct IQV risk assessment on FG inventory that still residing at sites. For all batches/events which are above 100k USD write-off risk, a root-cause analysis needs to be performed and a risk level needs to be assigned. The division which might cause the discard will need to be identified.
• Update supply planning parameter and master data maintenance.
• Any other duties that may be assigned.