APAC Order Management & Logistics Specialist

AccountStaff; Singapore; On-site; SGD 52,000 - 76,000; Full time

Job summary

AccountStaff is seeking a skilled Order Management Specialist to support shipments across the Asia Pacific region. You will coordinate sales orders and liaise with customers, planners, and site logistics to ensure timely processing.

Responsibilities include maintaining SAP-based order management, monitoring LC compliance, and coordinating with Regulatory Affairs to address changes. A strong focus on data accuracy and cross-functional collaboration is required.

Qualifications

• Experience in order management and customer support.
• Familiar with SAP for creating sales and purchase orders.
• Ability to coordinate with planning, logistics and regulatory teams.
• Knowledge of LC compliance and end-to-end shipment processes.
• Experience with master data and demand planning.

Responsibilities

• Provide Order Management and customer support for shipments in APAC region.
• Own order fulfillment and ensure timely processing.
• Liaise between customer, site and BSC team.
• Create sales orders and purchase orders in SAP.
• Ensure orders created in SAP within 48hrs.
• Provide order acknowledgments or notifications.
• Execute order changes in SAP after agreement with Planners, site logistics and customers.
• Weekly PO/SO comparison with BSC team.
• Daily delivery creation from batch yield.
• Generate weekly delivery report and verify auto PO/delivery orders.
• Track LC compliance and submit for bank collection.
• Support end-to-end registration samples requirements.
• Coordinate with shipping site for samples considering shelf life/regulatory
• Documentation and material allocation.
• Initiate RCT requests with Medical Directors for approvals.
• Master data setup and plant extension initiation.
• Upload FC for B2B products.
• Maintain clean demand signal, weekly review, and replenishment actions.
• Communicate supply constraints to AM and SCM.
• Identify critical shipments and escalate as needed.
• Partner with Regulatory Affairs to mitigate supply impact from regulatory changes.
• IQV risk assessment on FG inventory at sites; root-cause analysis for write-off risks >100k USD.
• Update supply planning parameter and master data maintenance.

Skills

SAP

Order management

Customer support

Regulatory awareness

Tools

SAP

Job description

AccountStaff is seeking a skilled Order Management Specialist to support shipments across the Asia Pacific region. You will coordinate sales orders and liaise with customers, planners, and site logistics to ensure timely processing.

Responsibilities include maintaining SAP-based order management, monitoring LC compliance, and coordinating with Regulatory Affairs to address changes. A strong focus on data accuracy and cross-functional collaboration is required.