APAC Maritime Growth & Account Manager

Motion Ventures; Singapore; Presencial; SGD 78.000 - 123.000; Jornada completa

Descripción de la vacante

ShipIn Systems is seeking an organized professional to support the Director of Growth, APAC, across account management, customer coordination, and deployments. You will manage a portfolio of small and mid-market maritime customers, build strong relationships, support renewals and expansions, and help ensure deployments move forward smoothly.

You will coordinate with Ops, IT, CS, and customers to keep deployments on schedule, maintain documentation, and track progress through HubSpot and Jira.

Formación

• 3–5 years of account management or customer-facing experience.
• Prior maritime industry experience required.
• Experience with HubSpot and Jira or ability to learn quickly.

Responsabilidades

• Own a portfolio of small and mid-market accounts, maintaining strong customer relationships and up-to-date records in HubSpot.
• Maintain account plans, stakeholder maps, meeting briefs, account health updates, and upsell opportunities.
• Support renewals and expansion conversations, customer meetings, and executive engagements.
• Coordinate customer meetings, travel, and multi-stakeholder sessions.
• Draft customer communications, follow up on open items, and ensure timely resolution of outstanding issues.
• Track account activity, deployments, vessel/fleet status, and service requests using HubSpot, Jira, and internal trackers.
• Coordinate with Sales Ops and Finance on invoicing, freight charges, and overdue payments.
• Maintain and share relevant competitive intelligence and customer insights.
• Collect and communicate customer feedback, feature requests, and deployment needs to Product and relevant internal teams.
• Track open product requests and provide customers with updates.
• Identify recurring customer pain points and deployment blockers and ensure they are raised internally.
• Support customer feedback sessions and surveys when relevant.
• Track the full deployment process from kit dispatch through installation, commissioning, FOV adjustments, and AI go-live, proactively flagging delays or blockers.
• Ensure required documentation, consignee details, installer confirmations, and logistics are in place.
• Coordinate with Ops, IT, CS, and customers to keep deployments on schedule.
• Run regular internal and customer deployment meetings and provide clear status updates.
• Follow up on additional hardware pricing and delivery requirements.
• Coordinate camera configuration, commissioning, and FOV reviews to ensure the system meets customer requirements.
• Coordinate platform walkthroughs and track crew and shore team onboarding and engagement.
• Maintain the data required for Executive Business Reviews (EBRs) and customer success reviews.
• Coordinate with Marketing to ensure relevant customer and regional collateral is available.
• Support customer events and forums, including invitations, follow-ups, and attendance coordination.
• Provide administrative and operational support to the Director of Growth on key and expansion accounts as needed.
• Support RFI/RFP submissions and other account-related requirements.
• Act as a backup contact for assigned accounts when the Director of Growth is unavailable.

Descripción del empleo

ShipIn Systems is seeking an organized professional to support the Director of Growth, APAC, across account management, customer coordination, and deployments. You will manage a portfolio of small and mid-market maritime customers, build strong relationships, support renewals and expansions, and help ensure deployments move forward smoothly.

You will coordinate with Ops, IT, CS, and customers to keep deployments on schedule, maintain documentation, and track progress through HubSpot and Jira.