APAC Head of Merchant Relationships

Nomupay; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

Nomupay is seeking an experienced Head of Relationship Management to lead its APAC Relationship Management team from Singapore. You will nurture key merchant partnerships, drive retention and revenue growth, and mentor a 3–4 person team to high performance.

In this highly visible role, you will collaborate with Sales, Product, Risk and Compliance, shaping regional relationship strategy while managing complex portfolios in payments and fintech across international markets.

Qualifications

• 10+ years in relationship or account management roles within payments or fintech.
• Proven ability to lead and develop teams in a cross-functional environment.
• Strong understanding of merchant payments ecosystem and processing.
• Experience with high-risk merchant segments (FX/CFD, gaming, e‑commerce).
• Excellent negotiation and stakeholder management skills.
• Fluency in Mandarin and English.

Responsibilities

• Lead and develop a team of 3–4 Relationship Managers; set objectives.
• Manage merchant relationships, drive retention and engagement.
• Identify opportunities to increase processing volumes and revenue.
• Develop and execute relationship strategies aligned with APAC objectives.
• Manage renewals, pricing discussions and contractual negotiations.
• Monitor KPIs on retention, revenue, and portfolio growth.
• Work with Risk, Compliance, Operations to ensure policy adherence.
• Collaborate with Sales, Product, Operations to resolve challenges.
• Drive continuous improvement of processes and reporting.

Skills

Relationship management

Account management

Team leadership

Commercial growth

Negotiation

Stakeholder management

Risk & compliance

Payments / fintech

Job description

Nomupay is seeking an experienced Head of Relationship Management to lead its APAC Relationship Management team from Singapore. You will nurture key merchant partnerships, drive retention and revenue growth, and mentor a 3–4 person team to high performance.

In this highly visible role, you will collaborate with Sales, Product, Risk and Compliance, shaping regional relationship strategy while managing complex portfolios in payments and fintech across international markets.