APAC GPU Solutions Architect for AI Compute & Pre-Sales

PaleBlueDot AI; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

PaleBlueDot AI is seeking a proactive Pre-Sales Technical Support specialist to empower the APAC BD and Enterprise Sales teams. You will act as the technical frontline for inbound inquiries, qualify prospects, and support PoC configurations, ensuring a smooth pilot and onboarding process for strategic customers.

You will collaborate with Solutions Architects, support teams, and product groups to articulate capabilities, resolve issues, and accelerate the sales cycle while maintaining strong

Qualifications

• 3+ years in technical support, sales engineering support, or cloud operations.
• Strong knowledge of cloud infrastructure concepts: VMs, containers (Docker), Kubernetes, networking, and Linux/CLI.
• Excellent customer-facing communication, with ability to explain technical concepts clearly.
• Proven problem-solving and troubleshooting in a fast-paced environment.
• Familiarity with support ticketing systems and CRM platforms.

Responsibilities

• Act as first-line technical response for inbound inquiries from BD-generated prospects.
• Conduct initial technical qualification calls and map requirements to PaleBlueDot AI capabilities.
• Support Solutions Architects with demo environments, PoC configs, and initial logs/diagnostics.
• Create and maintain a library of FAQs, troubleshooting guides, and quick-start docs.
• Manage onboarding for new Enterprise customers; ensure smooth access and provisioning.
• Provide tier-2 technical support for key accounts during pilots and initial implementations.
• Collaborate with Support to escalate recurring issues impacting satisfaction or expansion.

Skills

Cloud infrastructure

Docker

Kubernetes

Linux/CLI

Networking

Customer-facing communication

Troubleshooting

Zendesk/Jira Service Desk

CRM platforms

Pre-sales experience

Scripting (Python/Bash)

Tools

Docker

Kubernetes

Python

Bash

AWS

Azure

GCP

Zendesk

Jira Service Desk

Job description

PaleBlueDot AI is seeking a proactive Pre-Sales Technical Support specialist to empower the APAC BD and Enterprise Sales teams. You will act as the technical frontline for inbound inquiries, qualify prospects, and support PoC configurations, ensuring a smooth pilot and onboarding process for strategic customers.

You will collaborate with Solutions Architects, support teams, and product groups to articulate capabilities, resolve issues, and accelerate the sales cycle while maintaining strong