Solutions Architect (GPU/ Neocloud/Data Center)

PaleBlueDot AI; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

PaleBlueDot AI is seeking a proactive Pre-Sales Technical Support specialist to empower the APAC BD and Enterprise Sales teams. You will act as the technical frontline for inbound inquiries, qualify prospects, and support PoC configurations, ensuring a smooth pilot and onboarding process for strategic customers.

You will collaborate with Solutions Architects, support teams, and product groups to articulate capabilities, resolve issues, and accelerate the sales cycle while maintaining strong

Qualifications

• 3+ years in technical support, sales engineering support, or cloud operations.
• Strong knowledge of cloud infrastructure concepts: VMs, containers (Docker), Kubernetes, networking, and Linux/CLI.
• Excellent customer-facing communication, with ability to explain technical concepts clearly.
• Proven problem-solving and troubleshooting in a fast-paced environment.
• Familiarity with support ticketing systems and CRM platforms.

Responsibilities

• Act as first-line technical response for inbound inquiries from BD-generated prospects.
• Conduct initial technical qualification calls and map requirements to PaleBlueDot AI capabilities.
• Support Solutions Architects with demo environments, PoC configs, and initial logs/diagnostics.
• Create and maintain a library of FAQs, troubleshooting guides, and quick-start docs.
• Manage onboarding for new Enterprise customers; ensure smooth access and provisioning.
• Provide tier-2 technical support for key accounts during pilots and initial implementations.
• Collaborate with Support to escalate recurring issues impacting satisfaction or expansion.

Skills

Cloud infrastructure

Docker

Kubernetes

Linux/CLI

Networking

Customer-facing communication

Troubleshooting

Zendesk/Jira Service Desk

CRM platforms

Pre-sales experience

Scripting (Python/Bash)

Tools

Docker

Kubernetes

Python

Bash

AWS

Azure

GCP

Zendesk

Jira Service Desk

Job description

PaleBlueDot AI is a global AI compute platform dedicated to empowering AI everywhere for everyone. We deliver cost-effective, high-quality AI compute solutions through customized compute and platform services.

Role Mission

To serve as a critical technical linchpin for the Business Development and Enterprise Sales teams in the APAC. You will provide pre-sales technical support, post-sales enablement, and rapid-response troubleshooting to ensure the success of strategic prospects and customers. Your role is to accelerate the sales cycle, enhance customer confidence, and ensure technical issues are resolved before they become business blockers.

Key Responsibilities

Pre-Sales Technical Support:

• Act as the first line of technical response for inbound inquiries from prospects generated by the BD team.
• Conduct initial technical qualification calls to understand prospect requirements and map them to PBD's capabilities.
• Support Solutions Architects by preparing demo environments, testing PoC configurations, and gathering initial logs or diagnostics for complex issues.
• Create and maintain a library of technical FAQs, troubleshooting guides, and "quick-start" documentation for common BD use cases.
• Manage the technical onboarding process for new Enterprise customers, ensuring smooth initial access and resource provisioning.
• Provide tier-2 technical support for key accounts during their pilot or initial implementation phase, acting as a dedicated point of contact.
• Collaborate with Support to document and elevate recurring technical issues that impact customer satisfaction or expansion potential.

Business Development Partnership:

• Attend strategic sales meetings to provide real-time technical clarification on capabilities, limitations, and integration paths.
• Monitor and triage technical support tickets originating from high-priority accounts in the BD pipeline, ensuring SLAs are met or exceeded.
• Provide the BD team with regular feedback on common technical hurdles or competitive differentiators heard from the field.
• Serve as the "voice of the prospect/customer" to internal engineering and product teams, clearly articulating technical pain points and feature requests gathered during support interactions.
• Document and reproduce bugs or platform issues for escalation to the Engineering and SRE teams.

Qualifications & Experience

Must Have:

• 3+ years of experience in a technical support, sales engineering support, or cloud operations role within a cloud provider, data center, or SaaS company.
• Strong foundational knowledge of cloud infrastructure concepts: virtual machines, containers (Docker), Kubernetes, networking (VPC, load balancers), and Linux/CLI.
• Excellent customer-facing communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Proven problem-solving skills and a methodical approach to troubleshooting in a fast-paced environment.
• Familiarity with support ticketing systems (e.g., Zendesk, Jira Service Desk) and CRM platforms.

Strongly Preferred:

• Experience in a pre-sales or sales-aligned technical support role.
• Exposure to AI/ML workloads, GPU computing (NVIDIA), or HPC environments.
• Basic scripting skills (Python, Bash) for automation and log analysis.
• Understanding of the neocloud competitive landscape (CoreWeave, Lambda Labs, etc.) or hyperscaler (AWS, Azure, GCP) services.

Personal Attributes:

• Proactive & Partner-Oriented: Thrives on enabling the success of a sales team; anticipates needs rather than waiting for requests.
• Calm Under Pressure: Ability to manage multiple high-priority tasks and maintain professionalism during critical customer situations.
• Curious & Continuous Learner: Eager to dive deep into new technologies and understand how they solve customer problems.
• Collaborative: A team player who builds strong relationships with BD, Sales Engineering, and Product teams.

What We Offer

• A competitive salary and comprehensive benefits package.
• A key role in a high-visibility, hyper-growth company at the forefront of AI infrastructure.
• Direct exposure to cutting-edge technology and strategic enterprise accounts.
• Opportunities for career growth into Sales Engineering, Customer Success, or Technical Account Management.
• A dynamic, collaborative, and mission-driven culture.

PBD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.